9 bedroom House with Pool/SPA in Resort with Fancy Facilities'!

The host was very attentive and friendly, however, when my family and I arrived at the property we discovered the house was not clean. There was animal hair all over the floors and beds. When I went looking for the mop, the mop was filthy and not usable.When I stripped the bedding and attempted to wash them in the washing machine, I quickly found out the machine was not working. How are the cleaners changing the bedding after each stay if the washer is inoperable? It disgusts me just think about sleeping on dirty bedding that someone else has used. I think the property should have been cleaner than it was for the money that I paid. Also, I did pay a fee for 2 pets and when I ask for the return of that fee after my stay, I was told that money went to the cleaming company. The company clearly did not clean anything. Mind you, I also documented everything and notified the property management duringmy stay. I would not recommend this property at all.

Dirty floors and dishes. The extra ice maker did not work. TVs upstairs not all working. Not worth the price.

I was shocked at how nice the house was compared to the reviews that were left about how dirty it was prior to our stay. I was not dirty at all. Does it look like a rental? Yes, but nothing that I would have ever said no to. There were 18 of us in our family and the adults all felt very comfortable staying there with their children. Loved the pool and the kitchen had plenty of dishes and appliances that were needed. If you expect to stay for a week please understand you will need paper products such as toliet paper, paper towels, laundry detergent, dish detergent etc.. There was some there but I would never expect the homeowner to pay for our families use. The host was very responsive but the property manager never to this day has called me back. I left several messages for them to call me back before we arrived due to my concern of previous reviews. I wanted to make sure the house was clean. It was very close to Disney and we love the bedroom setups for each of our children and their children to be together with the jack and jill bathrooms. Definitely would stay again.

To start off, when I was doing a check of the house when we first arrived in the bedroom that I had the bathroom had the toilet set sealed as though it had been cleaned but when I removed it there was urine stain on toilet set and underneath the toilet. It was obvious it had not been clean for a minute. Very disappointed with that but I did bring Lysol wipes and spray so I quickly took care of that. Another thing was the walls were dirty and needed to be cleaned. I also would suggest that the owners invest in a new mop and mop bucket and a new broom. In my opinion this place was more clean when we left than it was when we arrived. The house is big and spacious and my family had enough room.

I will begin with telling you what I liked about my stay. This house is very spacious and compared to others of the same size, it is priced well. The kitchen contained a lot of dishes, glasses and cooking items. The pool safety gate was a blessing as was the abundance of outdoor tables and furniture. The clubhouse is phenomenal. It was just a five minute walk from the house. Great pool, waterpark, lazy river, concessions and store. They also had kids activities. Now for the not so great. While this place was surface clean except for the floors, this house needs a deep cleaning. Baseboards were filthy, most walls had smudges, gouges or scrapes. The couches downstairs were terribly dingy. We had an issue with a bed that was broken. The property manager was very quick to respond and it was fixed within a day. We found, rather our toddlers found, cigarette butts on the patio. Two of the beds had to be stripped and all bedding rewashed because they were not clean. Also, the pillows are terrible, bring your own if you can. There were several places in the home that we found trash and food - under nightstands. The oven was filthy and stove not much better. We were also given conflicting information on how to handle the trash. The home was not ready at check in time. Our entry was delayed by more than an hour and door code given was wrong. Pool only heated 12 hours if you pay. It never got warm enough to use. No hand towels, dish soap or coffee filters. Bring everything!

This rental is not as it is advertised, Newly Renovated or LuxuryThere was supposed to be a grill, but that did not arrive until Saturday, afternoon after several calls to the Property Manager. And, he screamed at me on the phone for calling about it. Unacceptable.Dryer - Broke. Did not Spin - Did not get fixed until Sunday at 5:30pm. Patio Light - Did not work. The patio could not be used after 5:30 for anything because there was no lighting. Faucet in 1st Floor Master Bath is brokeAir Hockey Table - BrokeIce Machine on Counter - Broke and dirtyPool Table is poor condition and stainedDoor Bell - Did not work. Did not know when repairman came to fix the dryer.Towels - There were not enough towels for everyone, especially since there was not way to dry them. No dryer and no hooks to hang towels on. Many of the towels had stains on them, and/or were torn or holes. Many of the bedsheets had stains. Several of the pillows were stained badly.Only one (1) dish towel and two (2) dish rags. They were very dirty. We purchased towels, dish towels, several pillows and four sets of sheets.Most walls were filthy. Scuffed, marked, and just dirty.All baseboards were disgusting. Never cleaned.Bathrooms were not cleaned. Host and property manager were notified within the first hour of arrival and they did not address these issues. I have sent them photos, and they respond by email, but will not provide compensation.DO NOT STAY AT THIS HOUSE!

Plenty of space and stores within 10 minutes. The floors were a bit dusty when we arrived but for the most part a good spot.

I have a large family, 6 adult children with 6 SO’s, 11 grandkids ages 4 months to 17. This house was big enough for us all. The pool and hot tub were nice. There was plenty of space to spread out and plenty of space to cook and dine. There’s a nice club house in the neighborhood that’s close by. Had no issues, so didn’t have much communication with the owners; however, they responded quickly when I did contact them.

Only negative thing was we had to burn incents to kill the bad smell in the home once we arrive also bad communication with who ever I spoke to about a missing cable box in one of the rooms. I called twice and e-mail once and spoke to someone about the missing cable box. They said they will call me back and never did. One family member didn’t have cable in their room other than that I would definitely go back.

The minute we walked in we felted uncomfortable the house was not clean, floors filthy and sticky, carpet is DISGUSTING you can tell it’s been like that for years, all the walls around the house are filthy dirty, the bedroom sheets and covers were not cleaned, one of the game tables have loose wires hanging and it doesn’t work. Grill outside is filthy dirty and all the patio furniture. Couch in the living room is filthy and stinks like dog ( they have fleas really bad they were in the refrigerator and we woke up to fleas in our donut box). needless to say after we walked Thur the house my family and I decided we didn’t feel comfortable here so I called the property management and told him about all the problems, he said that he cleaned the whole house the day before but couldn’t get anybody out to clean the carpet before we came but that was clearly a lie. I could get the host to ever call me she kept emailing me. No one ever came out and we did not get any sort of refund. Ann and the property manager are slumlords and VRBO is absolutely no help. Stay far alway from this place