3 bedroom accommodation in Cheddar

We had stayed here before. Nice area and not too far for my elderly parents. A little treat with a hot tub. Well that’s what we booked and paid for in the description and the blurb also the pictures(there is a disclaimer as all the pictures show a hot tub! Be careful!) On checking something directly with your partners hoseasons told no we didn’t have a hot tub??? But we could pay another £450 for one, as there was still one available??? Or take it up with Expedia who took the booking. After many hours at this point talking to chatbots and going round in circles spoke to some various call centre people who kept going back to hoseasons who said the same thing. Expdias partner admitted they had made a mistake in the wording of the listing. But still would not allow us to take the unit we had seen and paid for. I was given the option to cancel and lose 95% of the cost initially. But the trip was already only two days away so felt we had to take the risk of one without hot tub. The lodge / caravan was close to pool which was good. Albeit the times reduced the day we arrived? The lodge was not upto a very good standard, all plates and cutlery were needing another clean. Damaged and missing front blinds. Damaged and broken kitchen blind. Carpet stains and dirt inside sofa was not good. After the complete stressful faff over the booking could not be bothered to complain. All in all feel very let down by Expedia and hoseason who run this site. But staff were very good.

Excellant site property very good and activities for children very good

Very nice Lodge, everything you could need inside. If there was one downside, the hoover was poor and smelt like damp dog when it was used.

Lovely lodge. Great value for money

Spacious accomodation. Clean on arrival. Had everything we needed for a short break.

Good value but accomodation was compact and tired.

Just done it - clean modern and practical. Not enough room for a cot in any bedrooms, our fault I guess, not ordering a bigger home. end

Loved the space even though there were a few faults found with the accomodation - slightly dated and tired Everything you needed for self catering including a dishwasher and washing machine

I will give five star to the resort.

Needs updating and a fresh clean up

The accommodation itself was amazing. It had everything we needed and big enough to have loads of space.The kids loved it and we all had very comfy beds.I would absolutely recommend this accommodation to anyone looking to stay here. The facilities are separate and I would not recommend them.

Excellent lodge very clean and ideal for what we needed very comfortable with all the utensils and equipment needed for our stay

Exactly what was advertised, clean and comfortable, reasonably priced. Comfortable beds and furniture, we’ll be back!

Amazing value for moneyHad a great time , the area was full if things to see and do . Really enjoyed this experience

Blinds broken in lounge

Very reasonably priced break and in lovely surroundings. Everything you need is to hand.Lots of nice places to visit in close proximity.

Lovely clean lodge beautiful surroundings & very helpful hard working staff thoroughly recommended

Lodge was great. Very modern and had all the necessary facilities. We were really pleased with our stay.

Good lodge nice lounge and kitchen with dishwasher and washer. Bathroom with shower and extra loo but bedrooms small this is 3 bedroom but would suit 2 bedrooms giving more space. OK for kids but struggle for adults in 2/3 bedrooms. Lovely terrace with good furniture

The lodge was a good size with a bonus walk-in wardrobe in the main bedroom. There was adequate cooking utensils for our short stay and there wasn't anything we were lacking. Unfortunately the lounge area was not comfortable, particularly the double settee, which sunk making sitting really uncomfortable. The veranda area was lovely on a nice day.