Tarpon Springs, Florida
Welcome to Tarpon Springs!
With all the comforts you’re used to, with an amazing change of scenery. Your search is over! Upscale Residence is designed, prepared, and operated to ensure not only your comfort - but your safety! We look forward to hosting you and your loved ones.
COVID-19: Our Global Care & Cleanliness Commitment - Cleanliness and our guest safety is our top priority. This property is fully cleaned, sanitized, and prepared for each guest. At Bongo Stays properties you can expect the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention and Worth Health Organization to sanitize surfaces and high-touch areas throughout our properties.
This property is professionally managed which means as a guest you will enjoy optimal service and the highest cleaning standards in the industry.
What to expect from Bongo Stays:
With Bongo Stays Vacation Rentals, you’ll always find unique vacation rental properties that provide a consistent, fine-hotel experience – Every Home - Every Stay - Every Time.
Upon booking, you’ll receive timely communications about your trip. Access to your professionally cleaned and sanitized homes. And, if you need anything before, during or after your stay, our 24/7 local team is ready to help!
We had ZERO communication with anyone at the property until the day before our stay. They were supposed to send us check in information the day of our stay and we never got the information. The property management team then blocked my phone number so we could not call. VRBO also tried to reach out to them and were blocked from calling. Our family traveled over 6 hours, from different areas and had no where to stay for Thanksgiving as we never got into the property. We did drive past the property and there were noticed from the city posted outside that they dwelling was inhabitable. I would highly recommend if you see a property managed by Bongo Stays you avoid it at all costs.
Property was paid for however owner did not provide access to property. Did not respond to emails, did not respond to calls placed by VRBO. Now, VRBO is not refunding the money that they promised after spending over 15 hours on the phone and being hung up on 12 times when requesting a supervisor. Worst experience and customer service I have ever received.
Do no i mean do not use this property. It is a scam. They never provided a key access to the property and we’re never reachable. Vrbo only provided one night stay when we had originally planned two night stays and because of the unplanned circumstances, me and my family had to spend one night in the car. NEVER USING THIS HORRIBLE APP AGAIN IN MY LIFE