1233CHD: 24 people! Pool&Spa! Spacious Multi-Themed Family Home!

It was very disappointing, the house wasn’t clean, we did not have access to the game room, furniture was torn, maintenance issues the, this experience was very bad.

THIS HOUSE HAS ROACHES! Yes ROACHES! Really bad roaches, the house was clean, didn’t quite look exactly like the picture, the picture has a PS5… there was a xbox. I called about roach problem and was told someone would come and spray, no one ever came. I was told the trash would be picked up twice a day, it was only picked up once and day, late in the day. I wouldn’t stay here again, I’ve stayed in plenty of places and Champion Gate area and this is the first time Ive had to deal with roaches. Had to make an extra trip to laundry mat to ensure we wouldn’t take any friends home. We don’t have roaches and really don’t know anyone who has them. Stay at your own risk. Overall I will give this house 4/10!

The AC was not working properly downstairs, the hot tub had no heat and it was supposed to be heated. The furniture was not stable in the Refrigerator and freezer did not keep things at the proper temperature and icemaker did not work

During our stay the washing machine did not work, only one burner on the stove work, the garbage disposal didn't work and was leaking under the sink, some bathrooms didn't have toilet paper upon check-in, and we found a live cockroach inside of the kitchen. This isn't even encompassing the furniture that was semi broken and unsafe for our group to use inside the home. I didn't feel our concerns were taken seriously during the stay, especially due to the volume of issues and it took 11 days for the executive team to respond to my issues upon check-out regarding the live cockroach. It's a nice area, but I won't be returning due to the volume of issues.

Amazon house! Would definitely stay again

There were roaches at the property. They were on the kitchen counter, in the sink, in the pantry, refrigerator, the dishwasher and the 1st floor front bedroom. Once reported, pest control came the next day and made matters worse by spraying while the property was occupied. We were compensated by getting the heat for the pool and grill for free of charge. The contract states the pool take 24-48 hours to warm up. Unfortunately, the pool and jacuzzi never got warm. There were numerous damages to the house, including a hole in the wall on the 2nd floor hallway, which should have been fixed before the next guest arrived. These home are not free, therefore guest should be comfortable while renting. The closets downstairs were filled with paint and boxes that they didn't throw out for trash. Also, there were no blankets on the bed, sheets only. So it was very cold at night on the first floor front bedroom it blows cold air, even when the heat is turned up. It was a very uncomfortable week at this property.

The house is beautiful and in a great location. The oasis club house is very nice. The Cleaners didn't do a good job in cleaning up and there were not enough hand towels or towels to go around had to go to target to get some. Please make sure when you go to count your towels and check for any damages and take pictures and alert the customer service as soon as you notice damanges. We had and issue with the towels but it was resolved. We do plan to come back next year.

Great size for my family and plenty of space

Honestly, I had high hopes for this property. However, when my family, I arrived an hour and 15 AFTER our check in time, we drove up to the front door the property being open trash being left outside we were unable to check in until almost 30 minutes after we had arrived an hour later than our designated check in time because, the cleaning staff were still cleaning up the property. They noted that they left towels in the dryer and asked if we didn’t mind just for them up and putting them up. We realize two days after we checked in that they had also left towels in the washing machine as well. I called the rental company to express my concerns when we first arrived to check into our property and also very the next day. No one ever followed up with us even though they mention that the property manager would be in touch directly. Furthermore, on the night we checked in there were roaches, in the kitchen area. Wow, my grandmother killed them. Each day we found new/more roaches crawling on the sink, in the cabinets and coming from under the oven and the dishwasher. Also, while we knew the home was self-service. When we arrived, we didn’t have full toilet paper rolls in our bathrooms. The dishes were left greasy and dirty. And while we were provided one dishwasher pod and a small bottle of dishwashing liquid, there were no kitchen towels to wash or dry any of the dishes. With the amount of money that we spent to have this property for a few days, was extremely disappointed.

The property was just as listed, we had more than enough room to accommodate our large party, 24 total. The ride to Disney, Universal, and SeaWorld was only 25 minutes. If you plan on cooking I would bring my own pots and pans being its a really large house for many guest but pots and pans were only for a small family. The kids really enjoyed the pool and the water park at the community. Check in process was extremely easy.