Marriott's Shadow Ridge II

Nice and fun

Love staying at Shadow Ridge!!!

Shadow ridge is a great location with a family oriented vibe. Will definitely visit again, soon.

Towels very thinOne itsy bitsy piece of hand soap and the tiniest of motionPaper goods very poor. Paper towels horrible. No tea towels We have been staying at Westin and Marriott resorts In Palm desert for over 20 years and NEVER been asked to pile up all linen an empty trash and run dishwasher before we left EVER

When I saw this ad, it didn't specify the sleeping arrangements. I reached out to the host to confirm. The host confirmed the # and types of beds which was exactly what we were looking for. This room was about $100/night more than the other/similar rooms at the time of my booking, but because it had 2 queen beds in the studio vs 1 king bed, we booked this room. Our daughter has asthma and the air quality in Palm Desert can be poor so when we go to the desert, one adult needs to sleep in a room with our daughter to listen to her breathing. At check in, the studio wasn't ready so we unloaded everything in the main room. At check-in, we were told the property was fully booked because 5 of the buildings were undergoing renovations. 2 hours later, the studio was ready and we saw it only had a king bed. I contacted the host and let them know our frustration and that I specifically booked this room and paid more for the sleeping arrangements. The host told me that the front desk determines the room. Had I have known this prior to checking in, I would have confirmed AT CHECK IN the sleeping arrangements. The host offered to find me a studio near by, but this doesn't allow us to listen to our daughter sleep as there are several walls between us. The host then offered to take $250 off our reservation. I explained that this didn't even cover the difference had I have just booked the other room. I didn't get any response after that from the host. We left a night early.

The owner cancelled on us the day of the reservation, throwing our entire trip into chaos. We had to scramble to find a new reservation and ultimately we were forced to cut our trip short, and change our flight reservations. It was beyond inconvenient and an enormous amount of time was spent trying to fix this issue. On another note, VRBO was as helpful as they could be and did refund our money and tried to help us rebook.

We were getting even more than what we paid for I would say. We got a huge 2 bedroom apartment much larger than what we expected. It was neat clean, all utensils for having a good dinner or a breakfast. The check-in/check-out process was smooth and quick. Highly recommended this place!!!