MountainLoft 2 Bedroom 60 day blackout

Townhome was clean and stocked well. The property amenities like mini-golf and pool are maintained well. Great place to stay for a getaway in Gatlinburg.

I was not happy staying at the unit we rented. I feel like the money that was charged should have gotten us a unit that was cleaned and pest free. Upon arrival we had to request additional cleaning as surfaces and carpets were gross and clearly not cleaned. Also we found many ants and a few other unknown type bugs that we requested sprayed for two different times. The management was happy to intervene almost immediately which was nice, but again for that kind of money, I'd think a clean and pest free unit is expected up front. Also, the actual unit was dark and outdated. From the pictures supplied it looked like the second bedroom had double beds and this was not the case. I enjoyed the grounds of the resort but due to the condition of the unit, I'd probably not book again.

Our stay was amazing! Listing was Dec 31-3 but listing agent canceled the 31st on us! Not pleased with the listing agent

Mountain Loft was a great place to stay in Gatlinburg. Out of town so you feel like you are in the mountains, but just minutes to everything.

What a wonderful week we had in the Smoky Mountains! This resort is amazing! Close to all attractions yet far enough away for some real relaxing in the mountains

We booked this room expecting a two bedroom townhome with a king size bed, two twin beds and a pull out couch. 24 hours before leaving, we found out it was not this. It was a one bedroom, one bath townhouse. Then we were assured that we could fit two twin air mattresses in the townhouse but one ended up in the kitchen and the other by the slider door to the balcony. Within 12 hours of arriving, we received a text message saying that we were not allowed to tell the resort that we booked through VRBO or the resort rental pro but was told to say a guys name, and if we didn’t, we would lose our room. The rental company told us they would refund 50% of the booking because of the switch, however we only received about 25%. Neither VRBO or Resort rental pro was willing to help solve these issues. The way they are renting this property is illegal. The resort was awesome! It had great activities and amenities.

We stayed in the 2 bedroom cabins. They were larger than I anticipated but cozy at the same time. We enjoyed the pool and the putt putt course. The only criticism I would make is that there is NO insulation between the duplexes. You can hear EVERYTHING that happens next door.

This was a last minute trip for my family. We live in Florida and wanted some cold weather. We decided on Gatlinburg because we needed somewhere to go to keep two 18 year old boys busy and there is so much to do there. As I began my search for accommodations I realized there was not much out there. I quickly realized everyone was traveling this year and most of the cabins I would have chosen were already booked. I came across this booking which showed a townhouse which I was fine with. I usually try to research potential places by checking the reviews. I didn’t look beyond VRBO. VRBO showed an excellent rating so I booked it. The following day I decided to Google the property and I found more reviews for the resort.. One of the sites didn’t show the best reviews so I began to get very nervous that we would show up to a horrible place. One of the complaints was that the front desk employees were not very nice or didn’t care about the person checking in. When we walked into the lobby it was quite busy as there was a long line, however the process went quickly! The employees were extremely polite and extremely helpful. There is another area in the lobby where you can purchase discounted tickets for the local attractions. The concierge person working that desk was very helpful and answered all my questions we had about the local attractions! When we checked into our room I was pleasantly pleased. The townhouse smelled very clean and was perfect for the four of us. It’s not a huge place but it has a kitchen with an oven, refrigerator and freeZer and most importantly a toaster and a coffee pot. All the dishes, pots and pans were provided along with a starter pack of laundry detergent, garbage bags, dish soap and bathroom toiletries. The only downside was the walls are pretty thin. Neighbors had checked in and they and their very young children were very loud! I didn’t here them after that night. Another plus is the report is located very close to town and to Gatlinburg. There is a grocery store almost next door! We found the best out of the way restaurant called 3 Jimmy’s! We ate there twice! The food and atmosphere is awesome and the bartenders and waitresses are top notch. I suggest you go! It’s less than five min from the resort and not near the crowds. Overall our stay was amazing and I would recommend!

This property is very nice and perfect for the vacation.

Cabin Presented itself as described. Great for being together with friends and family. Loved the hot tub and pool table!