You'll Never Want to Stay in a Hotel Again!

The condo was clean, kitchen was stocked with things you needed, quiet area, complex secure and grounds beautiful with foliage. Easy parking around your condo. The living room and bedrooms had televisions with cable and streaming services. The bathrooms and bedrooms were comfortable, very clean and had tons of room. Decorations were towards Disney which were cute and nice for younger kids. The pool area with the slides, kids water park and large pool was very nice, busy, but seemed like room for everyone. The spa was always busy so didn't try it out. They also had a game room, exercise room and kitchen for food by pool. I would recommend the condo to others who are looking for accommodations in the area.

The condo was inside the gates of the resort to my surprise but we were happy it was the bottom floor. The king sized bed was very uncomfortable very hard and the leaf blower and lawn mower people were starting that early before 7 am. Everything else was good .

The property wasn't even the same as what was listed. Different wall art, linens furniture. First, we were not made aware that the office was undergoing construction. It took almost 30 minutes driving and walking around the area at night to find our way through the scaffolding to locate the office behind it all. Entering the property, the smell was a mix of wet/ dirty clothes... actually the old, stained carpet that still had food and other unknown materials stuck within it's fibers. You could tell that they never vacuumed the carpet near the baseboards. The air conditioning was crap, making the smell worse. The sliding door to the porch was not locked at atrival and, on a ground floor, anyone could've walked right in. It did not come with the rod to secure the sliding door. The master bed was so worn down, there is a large bump in the middle and it sinks in on each side. Pillows were flat and the linens were worn down. Kids room was even worse as there were collections of dead bugs behind the bed stand. Speaking of bugs, it is infested with cockroaches. Not only were we killing them every day, we could see cockroach dust throughout the property. Going on: the coffee pot didn't work, there were no trash bags, not even one inside the kitchen trash can. There were not dish washing pods or dish soap, no dish rags or scrubbers, only one small bar of hand soap, and no laundry soap. The day after arrival, I messaged the Palm Tree admin via the VRBO app requesting towels and dishwasher soap. The respondent, Ian, said hopefully they're in the dryer and that's it. I did find the towels in the dryer, an odd thing to have to do the owners laundry. The next day, after returning from the theme parks, I found they had brought in dishwasher pods but never announced they were entering the property or even said they were planning to bring them by. The fridge had black spots behind the handle which, upon closer inspection, proved to be mold. Even basic cleanliness was abandoned at this place. After 3 days I was getting no response via messages or phone calls. We couldn't take it and cut our vacation short by 3 nights without a guarantee of refund. Finally got a single message saying the 3 nights would be refunded which I have yet to receive. The ONLY good parts of this experience was the pool and the realization that I need to be better prepared for scams like this.

Great property, clean, simple and mostly comfortable (except king bed mattress extremely worn and uneven). Location excellent. Amenities perfect for family. Only thing, property listed for 6 but condo has beds for 4 and table for 4. Otherwise, lack of kitchen supplies when we arrived but very quickly fixed when owner was contacted by text. All the missing items arrived new the next day. Wonderful service.

The price and location/proximity to Disney can't be beaten! The pool area is wonderful for kids. The condo itself was clean enough but not super well stocked (ie no paper towels, no dish soap, coffee maker was broken). The master bed is TERRIBLE. Hard as a rock! A cheap mattress topper would be such an easy fix!!

The first VRBO in 3 years where I had to drive to a 2nd location to be given the 4 digit code for the condo door (why?). It's a very dated unit and it feel likes a college bachelor pad. There aren't enough pots to fix supper for a family of 4. Dishes are mismatched. We were provided 1 garbage bag for 5 days and 4 night stay and 1 roll toilet paper per bathroom. Several items in the home wouldn't work and light fixtures had burned out bulbs. But that's the negative. Positives= steps away from the pool, 12 minutes from Disney All Star Sport resort, 15 minutes from Disney ESPN, ~20 minutes to Animal Kingdom. WalMart is less than 2 miles. Huge variety of restaurants and shopping in the area. You cannot beat this location!

The cleanliness of this particular unit was very poor, and numerous other things went wrong with it while there- AC had to have a repairman fix it, ceiling fan was replaced while we were there, dryer ran for endless hours before drying, and tiny bugs in the kitchen. HOWEVER, the Windsor Hills community was beautiful, the pool was awesome, and the management team was spot on. They were there within hours to fix the AC, and they replaced the fan the next morning. They were very responsive. As we walked the neighborhood, we saw several more updated units that appeared to be very well kept. Ours was not well cleaned before we were there. I would highly recommend Windsor Hills, just perhaps not this unit.

Bed was hard and needed a new coffee maker. We stood the week and I have no other complaints. Considering the amenities it was well worth the stay. I would stay again.

1.This condo is in the perfect spot! 2.It's clean but not perfect; however, the price was!! 3.Nothing is supplied so grab some kitchen and bathroom needs before you arrive. (This was announced In the description) 4. The property, location, people, pool... everything was GREAT. 5. The kicker!! The bed is HORRIBLE!! I saw the review in 2018 about the bed and figured it was most likely changed or fixed by 2021, NOPE. We left a day early just so we wouldn't have to sleep on it! The kids beds were fine, but as a tired traveling parent.. we just wish to sleep after our long days. This was not a good sleep and hurt so bad in the mornings. We would love to stay at this condo again if the bed gets a upgrade. So many have slept on it it feels like sleeping on a box-spring. Some do like the XXHard mattress, but I feel I should warn some of the tired moms. So many pros!! So close to the pool and price was great. Very Clean, kitchen could use a kitchen spout as it comes off while using it, but all-in-all we are here to have fun and sleep and do it again. Great communication and will 100% stay on the property and will 100% ask each time about the bed because we love the location and bottom floor. Thank you!! Sorry we had to leave a night early. ??

We enjoyed our stay. The pool and water slides were great, and the arcade and gym area were very nice. Overall, the unit was clean and well equipped. It could use some updating, but there was nothing that hindered our stay. It is very close to Disney so of course it is a busy area.

The pool area was perfect for kids. The main pool was heated to a temperature that allowed kids to swim for a long time. The splash pad and water slides are not heated, which meant a lot less time was spent there than expected. The condo is very close to the pool area which is nice. The condo itself is very worn and dated. Needs to be patched/painted/repaired/updated in a lot of ways. If that doesn't matter to you then this is your spot, but if you don't want 15+ year old carpet and a bent front door handle (a couple of many examples) then look elsewhere. The provisions are minimal. You get a bath towel per person, but no hand towels, wash cloths, hand soap, paper towels, garbage bags, laundry detergent, or toilet paper beyond what's on the roll. The power also went out for 4 hours at the whole property (but not the surrounding area) while we were there, so that wasn't ideal either.