Upper-level condo with forest views, fireplace, soaking tub & high-speed WiFi

The condo is super cute but the couch is not comfortable and the fridge is super small.

Clean, quiet, and convenient location. There are a good amount of stairs and the mattress could use an update. It was reasonably priced, we would stay there again.

Lovely condo, ideally situated in a beautiful part of the world

Let me first say the condo itself and the property was lovely. The management (Vacasa), however, was horrific. We arrived shortly after check in to find the second floor condo extremely hot with no A/C on, during the “extreme heat watch” weekend. We attempted to turn the AC unit on with no success, and reached out via phone call and message for assistance. We were met with basic suggestions which made it clear they had no idea how to help us (no, I cannot unplug the ceiling mounted AC unit) and them saying the best they can do is open a ticket to have someone come fix it. They promised they would call us when someone was on the way. We went out to dinner to seek refuge from the heat in a restaurant, and two hours later we had still not heard back. After reaching out again, they said that maintenance had already been there and that the issue has been resolved. Upon returning back to the condo, the windows were still open, it was still 84 degrees in the condo, and the A/C was still off. There was now a note on the counter saying they fixed the air conditioning. But yet again, we could not get the unit to turn on or do literally anything. We reached back out, hoping that it was just user error, and asked if maintenance could either call us to explain how they got it working, or come back out to take another look. We were told they could not do this, and that the best they could do was open another ticket. 2 hours later, maintenance never came or reached out. Unacceptable.

We arrived shortly after check in to the condo to find the AC not on and the second-floor condo at a temperature of 81 degrees. While this was a bit inconsiderate considering there was a heat-watch and it was 90+ degrees outside, we figured we would turn the air on and all would be well. We could not, despite extensive efforts, figure out how to get the AC unit turned on. We reached out to Vacasa via phone and VRBO message for further assistance. We were met with vague suggestions that proved that no one actually had any idea how to help us (i.e. unplugging the ceiling mounted unit that is wired into the wall). We were told that a ticket has been created for the maintenance team to come out, and we would be called when they are on their way. We went out to dinner and after 2 hours with no contact from Vacasa or the maintenance team, we inquired about the progress of getting the AC fixed. We were told that the team already came and fixed the AC, despite us never being called. Upon returning back to the condo ~30mins after that message, we discovered a note on the counter that the AC had been fixed. However, the windows were still open, the temperature in the condo was now 83 degrees, and the AC was still off and not blowing air. We attempted again to try get the AC turned on and we were unsuccessful. We contacted Vacasa again to say that the issue had not been completely resolved, and asked if we would be able to speak directly to maintenance, or have them come back out so they could show us how they got it working. We were told this was not possible, and the best they could do was open another ticket. I asked to be called with an update as to when maintenance would be coming, and was assured I would be contacted. After 2 hours of waiting, we decided we were done sweating in the unbearable heat and left the condo to stay elsewhere. We messaged the Vacasa team, and still did not receive any communication until 2.5 hours after our message that we were leaving. Which means, despite being promised an update, the next communication from your team did not come until 4.5 hours later, which is unacceptable for a company who allegedly prides themselves on prompt communication. Not to mention, each and every time we reached out for help or updates, we spoke to a different person who seemingly did not have any prior knowledge of our situation. Re-explaining ourselves every time was incredibly frustrating. This entire experience could have been resolved with prompt and effective communication, and yet we were left to suffer in the unbearable heat on one of the hottest weekends where an extreme heat advisory was issued. If we were traveling with an elderly person, this lack of responsiveness and failure to rectify the situation could have caused a dangerous scenario. This is unacceptable and unprofessional. We will be sure to warn anyone against staying at one of Vacasa's properties ever again.

As an elementary teacher ready to rest and relax- this was the perfect place!

We loved staying here. Amazing location. The condo was very clean. Things are a little dated and the kitchen could use a few more amenities. The freezer was also so full of ice buildup that it broke the freezer door and consequently the fridge door wouldn’t close. The whole thing should be replaced. We ate out the whole time, so it didn’t affect our trip. But if we had brought food that needed refrigeration or a freezer we would have been disappointed.

It was adorable and I loved that it made me feel like I was on the set of a Golden Girls episode! Great location and great view!

Very nicely decorated, very comfy bed, full cable TV channels, and quiet. Will stay again!

Well taken care of and peaceful. Would stay there again.

Quiet, wooded retreat.

Great place

Great location, comfortable and clean. Definitely want to come back!

We rented the home for a 7 night stay but left after 4 nights. Pros: The home is a good base camp for all the attractions nearby especially sleeping Bear dunes. Cons: The cleaning crew did not do a good job with the cleaning. The comforter on the bed was dirty looking and had a bad scent and needs to be washed. The bed constantly creaked on every move. The toilet bowl had poop stains. Once these shortfalls are addressed the home can attain 5 stars. I did inform Vacasa about the shortfalls but no one reached back out to us. The Vacasa crew needs to get their act together. They seem very unorganized. They sent me an email thinking I had checked out a week before I arrived. I sent an email when I left the property yet they kept sending me check out emails.

Beautiful setting great location

The original listing said nothing about parking. There is adequate parking for two cars per unit. Originally there was no mention of a coffee maker. There is a 5 cup coffee maker, but you should bring small filters with you. The listing said there wasn't a bathtub, but there is a very large jacuzzi bathtub. The balcony was filthy, but we washed it down and swept the floor. Any issues we had were professionally handled by Vacasa management and VRBO wasn't in the picture at all. To pay them any kind of fee is a waste of money. The location was just beautiful and the unit was very comfortable. We will certainly be back, but will book strickly with Vacasa.