Tri-level Sugar Mountain townhouse next to slopes w/open floor plan & balcony

When I reached the trilevel townhouse that I rented not only was the staff aware of anything that was going on after I walked into a completely gutted trilevel apartment that was supposed to hold 10 people. There was no flooring. There was no kitchen. There was no furniture there was nothing non-livable and all the staff could say to me was they thought that the renovations were done and didn’t realize that they were not totally irresponsible of Expedia staff so you can imagine how I felt not having anywhere to stay in 10 people need to be accommodated.

I wish I could give negative stars to Vacasa for this trip, it was awful. The room was not clean, we waited 40 minutes in the cold to get a key to the door (the code did not work), and I tried reaching it to customer service several time- each time their response was, “let me look into that.” No one ever looked into anything. Extremely frustrating and dissatisfied.

That it was located at Sugar Mountain and the pond was nice to see.

We stayed here for Thanksgiving. It fit 9 of us pretty well. Nice big living room, but the eating area was very cramped, and too small for all of us. Overall, a little beat up and a little dated, but clean, well-stocked, and a good home base for a big family.

I have stayed in this exact condo a few years ago and it has now changed. The fireplace is no longer there, although it is listed in the pictures. I booked this back in May/June for an October stay, and the listing did not say anything about the fireplace not being there. That was disappointing. Pictures need to be updated. In addition, one of the rooms upstairs had some sort of air conditioning unit/vent taped to the window. The window is not secure and the machine is very loud which did not allow for great sleeping for the guests who were in that room. The location is great - and we will stay in Snowlake again, but not unit D-25

It was a great place. The only problem was in the pictures there was a fireplace…there was no fireplace when we arrived. The pictures need to be updated. I still would stay again.

a little dated (flimsy kitchen cabinet, electrical outlets that did not work, a lot of owner's possessions piled in the closets and under the beds) but clean and a great location! Also, we had difficulty communicating with property management in an emergency situation.

Just followed instructions to choose an appropriate property

We loved the location of the unit , The view of the pond and the low setting clouds on the mountains was just so wonderful, the 7 Canadian Geese was a site one morning on the water. Snow covered everything the day we arrived it was a winter wonderland. Very peaceful and comforting, felt like home.

This was a great location to skiing, ice skating and tubing. The only problem was a lot of the rooms did not have overhead lights and the lamps did not working bulbs. We had a great time. Will stay here again.

Our family has been coming for 5 years and staying in the condos at sugar mountain with wonderful experiences. I have never had to leave a bad review; however, this year the experience was awful. 1. The heat in upstairs bedroom didn’t heat the room. 2. The heat in the entrance way didn’t work. 3. Half the light bulbs in the house were out. The downstairs was dark, and we couldn’t see to do laundry. 4. The stairs to downstairs are completely unsafe We had 2 adults fall. There was no handrail, the steps are so narrow and a couple were loose. It was very dangerous. 5. The plug in the kitchen was pulled away from the wall, which made us feel unsafe to use. 6. When we went to wash dishes, the dishwasher had mold growing in the soap compartment. 7. Several shower heads in the house didn’t function properly. 8. The cleaning wasn’t up to standard. We found a wad of hair in one bedroom and a piece of open hard candy stuck on the floor in another. 9. The toilet in downstairs bath would not stop running and would not flush properly. We had to work with it several times. 10. I know when you are downstairs in a house you can hear noise from upstairs, but the squeaky floors were ridiculous in this unit. You couldn’t take one step with waking people downstairs. After researching, I see someone else left a similar review just a few shorts weeks ago, so I guess resolving issues doesn’t matter to you guys.