Top-floor condo with breathtaking views, beach access, pools & hot tub

terrible communication. elevators not working. no free parking. would not recommend.

First of all, we've booked rentals at Crystal Towers many times with the majority of them being on the 20th floor. We were always satisfied with the rentals and amenities. However, this rental was very disappointing! First of all, upon arrival we were there long enough to unload our belongings and do a brief inspection. Upon our return 1.5-2 hrs later, I did a more in-depth inspection. The floors were gritty with sand, trash under the furniture (peanuts/hulls), the cover in the primary bedroom was lumpy (this was due to the filling for it was lumped in spots. The kitchen, stocked with pots, pans and utensils only had 2 skillets that food stuck to when cooking, only 3-4 pots with no lids. Oh, can't forget the oven! Need to be thoroughly cleaned!! The kitchen overall only had the very bare necessities. When inspecting the bathrooms, there was several bath towels but only 1 hand towel in the 2nd bathroom, none in the master bath and no washcloths!! So much for towels being in the bathroom cabinets and linen room. I reported the missing washcloths after hours and was told they would be delivered the next morning. It was suggested that in the meantime I could use a bath towel to shower. The towels came after 1:30p the next day and guess what....no hand towels. No soap dish in the bathrooms so the alternative was to keep it on the counter after each use. There were no hangers for clothes in the closet and the storage space for clothes was not enough for 2 people for 4 nights.

This property was perfect for our weekend stay while in town for kids' athletic events. The beach access was fabulous for a quick visit, and the condo had everything we needed.

The living, dining and kitchen area were very nice. The master and guest beds were comfortable, but the sheets did not fit and came off the mattress every night. When we arrived, the TV remotes were all in the living room with a pile of batteries, none of which worked. There was not a remote for the living room TV. There are no blankets at all in the unit and only 6-8 hangers. Housekeeping was lacking; when we arrived, there was something spilled in the dishwasher causing a foul odor throughout. We found a cup with dried milk under the guest bed and gummi bears and socks under the master bed. There were 2 dirty towels in the washer and the dryer did not work the entire week. The repair man came and said a part needed to be ordered. I e-mailed the host several days before our visit to ask questions and still have not received a reply. I also called on our first day to report the problems. Linda took a report and said someone would contact us, but we never received a reply. We visit Gulf Shores every year and have stayed at Crystal Tower several times. It is a beautiful resort with wonderful views, but this unit was a disappointment.

Absolutely would return. My only complaint was the floor was really dirty I had to go buy a swifter and mop it myself. Other than that everything was excellent and the view is exceptional.

There was black mold on the curtains and the shower curtain was moldy. Other than that, great place. We had a blast.

The condo was beautiful and the pools were great. Easy beach access as well. But unfortunately we will never stay here again due to the crappy elevators. You can expect a 20 minute wait every time you push the elevator button. Then it stops in almost every floor regardless if someone is getting on or off. This was with all 3 of the elevators working. We were on 20th floor and had to take steps several times due to only 1 elevator working. This also seems to be an ongoing issue. If they could get this fixed, I would highly recommend.

We really enjoyed the condo and amenities. The only downside of our trip was the Skywalk is closed so can be hard to cross the street with several children and all your beach supplies. Also, our particular condo did not have any dressers. We had to keep our clothes in luggage and tubs, very awkward. But other than that we loved the condo!

We love this condo. We enjoyed the view on the top floor. But we got brown water one night without any notice. That’s the only thing to complain about during our stay.

Overall it was a nice stay. Awesome view, amenities were nice, location was good, Cleaning could have been done better, there was hair in the master bathroom and the guest bathroom as well as some dirt in guest bath and dirt in the “dips” on the coffee table and end table. Oh and do not drink the water from the fridge ? overall we would stay there again.

Great