Timbers at Christmas Mt. Resort

The Timbers cabin my family and I stayed at was comfortable for my family and I. It was clean, it had everything we needed. It looked like it was recently updated. The location from downtown was close (15 minutes or less). It was affordable for the weekend. We would definitely stay there again and recommend this cabin. Check-in and check out was easy. The only thing I would say could use improvement is directions on how to get there LOL…the resort is so big and there’s another building right next to where we stayed that is #2…so if there’s a way to clarify the correct building to others in the future that would be helpful

Wonderful location a little away from the traffic of the Dells.Only issue which is a big one is no safety bars on walk in shower.

We have been staying at Christmas Mountain resort for forty years. I own 3 Villa condo units and every year I need to find more space as the family continues to grow. The Timbers rental worked out amazing for us, it is newly redone and it looked amazing. I actually booked for our week for next year already at the Timbers.

Loved it but the downfall was we had no access to the indoor waterpark. Also small things missing as in dish soap, salt and pepper, no pool towels.

We had to be moved due to a water issue with our original location. This house was fine for our needs but was dated and needed a good cleaning.

Preface: this was in no way completely the fault of the host but…The unit and location changed due to “a pipe bursting” in the unit I originally booked. One unit was relocated much further away than originally expected and .

Condo was not very clean. Cobwebs everywhere, dirty dishes in the cabinets, squeaky front door, squeaky kitchen drawers, outlet on deck not working, ceiling fan in one bedroom not working, overall we did not like this place and will not return.

We arrived on July 4th. Only one key worked and it was very difficult. Neither key worked the deadbolt so we only could use it when we were in the house. I went out to the deck and noticed it had not been swept or cleaned in any way for quite a while. Pine cones, pine needles, bugs, dirt were all over the deck, table and chairs. My wife said there was a bad smell downstairs so I went down and recognized the smell that something had died. We called the manager, George (who was great!) and he got someone out within the hour. While we waited on him we realized the AC didn't work, there were spider webs throughout the house, including on the stairs that you would walk through them going from floor to floor. When the gentleman arrived about the smell he found a large group of dead mice in the ceiling of the basement. I'm not sure how that was missed if the house had been cleaned because the smell was pretty strong. He cleared them out but then we noticed mouse droppings all over both bed spreads and no one wanted to sleep downstairs. So my kids decided to sleep on the couch and love seat on the main level all 3 nights. The AC was not fixed until day 2 but we were credited for one night. We noticed that there was an attempt to dust but it was a poor attempt and much of the furniture had dust on it. The furniture was also low quality. The reason I wanted to go with VRBO is because I wanted to give my family a home feel while on our trip. That didn't happen.

Local staff (not sand county) was quite rude and we were unable to reach property management during the stay. Lots of long black hairs found throughout property, not cleaned well. Check in agent was very kind.

Beautiful location, nice sized unit for 7 of us. It is very dated and needs some updating but it was a nice unit in a great location.