The Smoky Mountain Nest - Close to attractions!

There was a few issues . We've stayed with riverstone several times but not through a private owner . We only had one washcloth for 4 days, there was slime in the tub and moving bacteria or some sort of growth in the tub as well. I had to clean it before we could use it. When sending messages r calling for help we never got help or and answer from anyone. When paying over 840 dollars you should have a little better service .

First time staying there and absolutely enjoyed every second of it definitely in a great location and hope to come back soon

This resort is great for both kids and adults! The heated outdoor lazy River is a hit with the kids and they also enjoy the indoor pool and hot tub.

The condo was fine it was Cabins for You that was the issue. After charging my card and sending in the verification information three times they still left us outside of our room for 2 hours waiting for them to send us a key code. It was only when I pushed for a refund that they provided the code. Then continued to send text daily during our stay threatening to deactivate the key code unless we sent in the verification information again. We stay at the Riverstone twice per year and have always used VRBO for our stay. After this we will go directly through Riverstone.

Overall a great centralized location to stay based off of what we wanted to do. Location was clean, bed was comfortable, washer/dryer and standard bathroom amenities provided(towel, washcloth, etc…). Amenities from staying at Riverstone such as the lazy river, pool, fitness room, etc… were not provided but details were clear at time of booking. If you enjoy sitting on a balcony, this unit might not be for you since it’s very narrow. Do watch out for fruit flies or gnats in the unit but the only issue we had with that is some made their way into our coffee in the morning and a new cup had to be brewed, otherwise we ate out. Be careful on the decorative knob on the door accessing the washer/dryer, there’s a protruding metal piece that my girlfriend cut herself on twice. We had to go to a nearby Publix for band aids and neosporin.

Great location to everything we did

The condo we stayed in was nice, clean, and in a good location. There was a small problem with the door locking mechanism which was promptly fixed day 2 by the maintenance guy. No other issues, definitely recommend and will using them again

We visited the area for the Women of Joy Conference. Everything was as expected during our visit. The condo was clean and tidy with all the needed amenities. Surprisingly, the sofa bed was quite comfortable. The location was prefect with easy access to all the local attractions. We would definitely stay again!

At first glance the property was clean. After further inspection, there was smeared spots of dried white crusty substance on the comforter as well as dirty marks on the sheets and short wiry pubic like hair on the sheets. The blankets in the closets had snot like smears on them. Also, there was a dirty dry washcloth from a previous renter hanging on the shower curtain rod. I stayed up until 2am washing the bedding with my laundry pods (none were provided). When I complained I was only offered a $50 visa gift card.

Dog food on floor. Dirty washcloth on shower rod. Management notified and pictures provided.

Condo was nice, very clean, well appointed, and centrally located. It was perfect for me & my husband on our trip.

The property itself was fine...perfect location, nice resort. But communication was poor. No instructions regarding pool pass or parking pass, batteries in TV remote were corroded and new batteries didn't work, dishwasher dirty inside etc. Biggest issue was that the keypad lock to the door didn't work after we first entered. We went for a walk around the resort property and were locked out of the unit. We tried multiple times and then called and left a message with the after hours service. No response. Everything was in the unit - car keys, money, ID, everything except our phone. Sent an email - still no response. It was Sunday night and we were stuck. Called again after close to an hour and got someone finally. It took multiple tries but she finally gave us a code that would work. She didn't seem too bothered by our situation and didn't really act with much urgency. I had to tell her multiple times where we were located. It was stressful and not something that should have happened. I would come to the property again, but not only directly with the resort.