Splash 801W-B - Corner Unit for 6, Beachfront, Pools, Hot Tub, Waterpark

The condo was not clean at our 4:00 check-in time. The cleaning crew had just started. We had to awkwardly communicate with the cleaning crew through Google translate to let them know our plan. I could tell they felt just as awkward as I did. We had to leave our bags on one of the beds and quickly leave to go eat dinner. In what I’m sure was a hurried attempt to clean, they missed spots of sand and trash from the previous guests. The cleaning crew made it seem as though they weren’t notified of guests checking into the unit until the last minute that day. Also, the coffee pot available in the room (which was listed in the unit description as an available kitchen appliance) did not work so I had to go buy a coffee pot, which I kindly left in the condo when we left. When I informed the management company of these issues, all they offered me was an apology and a scolding on what I should’ve done. I requested a partial refund totaling just $63.57 for the 2+ hours that we weren’t able to use the condo past the agreed upon check in time and the coffee pot that I bought and kindly left to replace the broken one. I have yet to hear back from them regarding this requested refund. I was very disappointed in how the situation was handled with lack of professionalism and no actual resolution.

We enjoyed the resort and unit! The only negative I have is the elevator access during peak times…there was a long wait to get an elevator. Beautiful unit and beautiful beaches!

This is our second time staying at Splash resort. This condo is great. We love the floor plan and the views of the Gulf are amazing.

The condo was so nice and decorated beautifully. We had a perfect view of the ocean, with a great location to shops and restaurants. It was hard to find the unit at first, but the check in desk was very helpful. Check out was contactless and such a breeze! Will definitely book again!

The condo and property owner were great. It needed a few minor repairs (door handles on both bathrooms) but otherwise very nice. Unfortunately, the splash facility is total chaos and needs just general cleaning. Halls, pool areas not clean even first thing in the morning (maybe understaffed like everyone else right now. BUT There are only 2 elevators for 20 floors and we waited on average 10 mins and as long as 20 minutes to get on an elevator. I'd be very concerned for elderly or handicapped patrons. If you go off season it would probably be fine. Lastly, we expected a more 'resort-like' atmosphere from the listing - it wasn't that at all.

The room and property were great. This is our 3rd year staying at Splash Resort through VRBO. This years room (801W-B) was a great size, massive main bedroom/bath, and everything was updated. Our only 2 complaints, which weren’t a deal breaker was the fridge did not work the first 24 hours, resulting in some of the food spoiling, called maintenance and the following morning it was working well. Also, there was a massive window in the main living area that did not have any curtain or any way for privacy, so the adjacent hotel rooms and balconies could see straight into our room at night with no way to prevent that. Overall, it was still a great stay.

We love splash, we have visited multiple times. This is the first time we’ve used panhandle though. Check in was rough. After a 10 hr car ride with 6 people including a toddler, we arrived at 5:45, and the room had not been cleaned. Using the app we called the housekeeping manager. They came right up, but we had to leave and leave our stuff in the room. So, we grabbed our swimsuits and hit the beach. Two hrs later we had not it received a call to go back up so we just did. Room looked great, but bedding-blankets were missing, which they brought the next day while the babies were napping. The staff knocked, but I was in the shower, and my husband had gone to the store, my oldest (age 11) didn’t feel comfortable opening the door... but the staff just came in anyways, which made me feel a little uncomfortable. They left the bedding in the hallway once they realize we were there in the room. Over all the stay was great. Kids had a blast. My only complaint was the common door code changed in the middle of our stay without warning or notice. My cell battery had died from all the videos/pics, I had 4 wet, cold and hungry kids stuck in a breezy hallway for an hr. We we called every number on the panhandle website from my husbands phone ( it was 8pm) but no answer. Maintenance, housekeeping, managers, staff, emergency needs, no answer. I didn’t know what to do. After an hr I was able to retrieve a deleted email, load the app on my husband’s phone, by a miracle remember my login info, my booking info, and found that the code had changed. If I wouldn’t have I don’t know how my family would got in the room that night? There were no staff onsite. We looked for the security guard that was usually by the pool at night and but could find no one. We had a wonderful time just some bumps. I will stay here again and again but I will have backups and more back ups to get in The room.

Our condo was beautiful and had everything we needed. Beautiful corner views and very clean! My only complaint would be the door codes that were sent to me in the app—one code is supposed to open the “common door” and that code is 10 digits long—and one code is our actual room door and that is 6 digits...neither of these worked properly so we had to call and get maintenance up there before we could get in. Finally got it fixed but still think it’s just a lot do go through every time you need to go to your room.

I really wanted to love this unit, but there definitely were some issues. Typically, we find a place we like and stay there 2-3 times consecutively because it takes the stress out of booking condos. You definitely know what you are getting when you do that and don’t run into as many issues—in my experience. We were drawn to the splash resort because we do have a 14 month old and felt that some of the splash areas and indoor pools would be great to avoid sun part of the day. So, as far as the condo, check in was great and easy and staff were very nice. It was a little difficult to find the unit due to the number on the sign being different from the listing (there was no “B”, just 801) but we found it. When we went into the condo, it had not been cleaned at all. I called Panhandle Getaways and they told me they would send someone up. I was pretty upset initially about the whole thing because we were tired, hungry, baby was hungry and the condo was an absolute mess. When the cleaning crew came, they were very rude—which has nothing to do with Panhandle Getaways, but it was frustrating. They threw their hands up and asked what the problem was. Well, the problem should have been obvious considering the dirty towels and sand everywhere. The cleaning crew blamed Panhandle Getaways and Panhandle Getaways pretty much said that they technically had until 6:00PM to clean... it was literally 5:54PM. They did try and make the best of the situation and we got the condo cleaned. When we came back from dinner, we were actually locked out. Which took another call and several minutes to get us back in. Which was also frustrating and didn’t get us off to a good start. Those were the major issues. After that we resolved, things went pretty well. I do think everything was addressed fairly quickly too. My additional concerns are, these are the same issues that other guests have had in the past based on the reviews and I honestly felt like they would be remedied before our trip because they are little mishaps and surely these aren’t ongoing issues but our experience seem to indicate otherwise because other people had these problems months ago and so did we. So there is definitely a lack of communication. Smoke detectors were still off the walls, kitchen could use a deep clean, sheets didnt fit the bed in master so weren't even on the bed all the way, outlet covers for baby proofing, and a rocking chair or something to rock a baby would be nice

The panhandle app would not work. So checking with three kids under ten was exhausting. Not enough elevators for the number of people and rooms in building. Had to remember to six digit door codes because our room had an extra door outside. No hand or dish soap in facility. At least a sample would have been appropriate. Not enough drinking cups provided in room. Only 3 total... two glass and one plastic. TV guide wouldn’t show any information so had to click through channels. Our computers got malware on the provided WiFi for our room... had to call apple support to fix. It was beautifully decorated but things seemed to wobble like the dining table and items were crooked all TVs. Need curtains on the windows in dining area too.