P2-1208 - Serenity by the Sea at Portofino!

I rented this property for a quick 3 night stay. I chose it for its wonderful reviews, balcony views, pretty decor and furnishings. The unit I was given was in fact not this one. We drove 6 hours, checked in, walked into the condo and soon realized that it was not this condo which we had rented. Apparently this condo (1208) was under a maintenance block and no one found it important enough to tell us. Not only were we not given the opportunity to possibly update or even cancel our plans but we were completely blindsided by this whole ordeal. So while this property seems absolutely gorgeous (reason I rented it), we never actually saw it. Not sure why Carrie the host didn’t let us know about the so called maintenance block on this property but unfortunately it was at our expense. Our Portofino experience is unfortunately jaded beyond repair at this point.

I drove my aging parents from Houston to Pensacola for a reunion. The place was great! Yes it gets hot in the afternoon, but cools nicely at night. It had beautiful views!! Will definately recommend! .

The place was exactly as pictured, with gorgeous views of the sunset. Carrie was great at being in constant communication with us and we had a wonderful stay. Would definitely recommend.

Location was perfect ease of checking in and out was easy. Our condo was well kept accomodations were very good.

We usually have great success with our summer vacations at Portofino. We live in Pensacola, so this is more of a staycation - Father’s Day getaway. The walls were very dirty, the curtains and the dining room chairs were stained. Surprisingly, towels were thin and very small. We had to call the office when we arrived because the air would not come on/cool the condo down and kept climbing up to 79-80. They replaced the thermostat, however it did the same thing the night before we were leaving. Unfortunately, I do have to say we will not be choosing this property next summer and will be looking at another unit.

Easy! Want to definitely return!!!!

Everything was amazing. The condo, the views, amenities, and communication. I will not only be back but will also be referring friends. Thanks Carrie

Great property, great location.

Overall very nice property and complex. We were only there for the weekend, but will definitely return for a longer day.. the only disappointment was that there were no beach towels in the unit and none available at the pool. I have never had that issue before

Very clean, beds were very comfortable, lots of space, view was nice,. Spa staff was excellent. Easy access to Beach.