Ocean-Diamond Head Views Condo at Pacific Monarch Hotel Steps to the Beach

Booked through Expedia, but the hosts were completely unhelpful when I asked for extra beach towels. They waited until 4 days before arrival to mention they'd only provide 1 beach towel per guest, which was totally insufficient for our week-long beach vacation. After multiple requests, they promised extra towels and a one-time courtesy but only provided 1 extra towel, still leaving us with inadequate amenities. To make matters worse, the key card provided didn't work for the hotel door, and our requests for new ones almost everyday. Had to spend hours doing laundry due to the towel issue, ruining our vacation. After the trip, I followed up with them about not honoring their promise regarding the towels, and they blamed it on their cleaners. Unbelievable! Clearly, the hosts prioritize profits over guest comfort and accountability. Wouldn't recommend this place to anyone. Poor communication, poor service, and a waste of money.

Excellent ocean views, walk to Waikiki beach & all the action. Rooftop pool & spa with lounge & amazing views of everything. Very comfortable & quiet too. Definitely recommend.

Only one keycard for 4 people, aircon is so loud you can barely sleep, when you turn it off it leaks more water than you’ll find in any of the chicken dishes at The Cheesecake Factory, the “sofa” was broken, the mechanicals were broken and would not open so we had to sleep on the floor, when I told Alii beach customer service about this they sent maintenance that couldn’t fix it and then left, no help in regards to sleeping on the floor and then ignored my messages after that. The bathroom mixer handle for the shower is falling off and broken. The fridge is probably warmer than the microwave when set to high. Location was great for the price, plenty of bird poo on the seats on the balcony for those that enjoy that sort of stuff as a welcome gift. Apart from that place was average at best.

The view from the unit is great. But in the 1st photo shown of the unit, it shows both sliding doors opened up to expose the view. The left side of the sliding glass doors does not open. Also, the lock for the sliding glass door does not function. So, they installed a latch on the doors which is very difficult to secure. We entered the unit and found it pretty dusty and the sofa had some stains on it. We placed a blanket on the sofa to feel comfortable sitting on it. We reached out to the property managers and they promptly replied asking if we wanted the cleaning crew to return but, by then we had already wiped down the surfaces and vacuumed the floor. Besides those issues, the unit is very close to the beach, shopping, and dining. Parking is $30 a night at the Pacific Monarch. Overall we enjoyed the stay here. I rated it lower because I felt misled by the featured photo of the unit and the title professionally sanitized.

Front desk not helpful. I get it though as this booked outside of the hotel.

Great location, very close to the beach and a ton of shops and restaurants. Useful to have parking in the building as we explored a lot of spots on Oahu

Great studio style unit on upper floor of condo provided and amazing view with the basics for a comfortable stay. Hotel just remodeled lobby and rooftop end of March 2025. If you park in the garage just follow the instructions and post receipt proper and didn't have any trouble with a 5 day stay. They do tow each night so follow the rules. The room was very clean 4 stars is due to the property itself.

Excellent location! Walking distance to many shops, restaurants and the beach! Perfect little coffee shop downstairs called the “The Coffee Window” for morning gazing on your lanai! Would definitely come back!

Check in was a super smooth process, room was clean and functioned perfectly for our needs. It was great to have access to a refrigerator and stovetop. Only negative was that the pool was out of commission. We were told we could use the pool at the next door hotel but felt awkward. The hot tub and sauna were open and were nice.

Below average stay.

We had a great stay in this condo. Clean and very convenient. We would definitely recommend and stay here again.

Rating Details: The property manager was more than helpful. The vacation rental was very dirty. I was happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: My wife and I reserved this rental based on the previous reviews and pictures of the interior. Immediately upon entering, it was clear that the pictures were incredibly misleading, as well as half of the furniture was not even in the room. There was sand (it's Hawaii, I know) on the floor in the entrance as well as a collection of coffee creamers/napkins/sugars behind the entertainment stand. There were two surge protectors, one in the living room and one ON the bedside table. There was zero art, no clock of any kind, and zero soap dispensers or soap trays for the bathroom. The circular plastic table in the unit creaks like it was full of cricket knees and the loveseat did not turn into a hide-a-bed as the photos showed a totally different loveseat altogether. Similarly, the bed was different and was simply a box surrounding the bedspring and the mattress was the least comfortable thing I have slept on in a few years (and I do a TON of camping).The location is very near the beach and main drag, allowing easy access by foot; but two blocks east of the nice poshness of Waikiki and more of a rough block by comparison. The unit is on the 31st floor, so elevator time is something obvious. Literally the only redeeming quality of the rental is the height of the room above the rest of the city, which provides a nice sliver view of the ocean. The rooftop pool was a super nice thing to have, and the hotel keeps the common areas very tidy. Which to add the hotel staff were incredibly friendly and accomidating.I can best compare this unit to the Norweigian jail units I have seen in documentaries. It is clear that the owner of this place does not care for a better renter experience. Units on the same floor had nice backsplashes and hand soap containers and simply looked lived in and nice and comfortable. Overall, I would not hope to stay in a place like this for a vacation for the price without some simple additions that would make it feel a bit m

Stayed to drop our daughter off at U of H for college. Great location. Under 10 minute drive to Freshman dorms on campus.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Fantastic Location and view from the 31st Floor. AC was out one day which was a challenge but Mgt. Responded quickly and replaced the unit. Great Location to access Waikiki Beach....close to shopping and restaurants as well.