Luxury penthouse Porto bello Bellísima

The location of this rental is great. Private beach, nearby restaurants, tons of space. We did, however, have a lot of issues with the condo itself. The entire time we were there the wifi didn't work, and I had to do some remote work in the small lobby. The stovetop also didn't work so we couldn't heat things up or make coffee, and the water stopped working several times over the week. There was an awful and very pungent sewage smell that emanated from all the drains, especially the bathrooms. On the last day I found a fresh-looking bloodstain on my bedcover that wasn't mine when we were stripping the beds. We contacted the host about some of these issues and she responded but seemed unmotivated to address the problems. We had to continually check in to let her know the wifi wasn't working, and eventually we just gave up and stopped contacting her because it clearly wasn't getting fixed, along with some of the other issues.Less concerning but also worth mentioning are that there wasn't enough toilet paper and we had to buy our own. There was a ton of decorative clutter, so much so that I didn't have space to put any of my things once we arrived. We only had 6 people staying here, so I imagine with 10 it would be a mess. I didn't expect total luxury, and am okay with bugs, rust and other things you would expect by the beach, but this was beyond the normal wear and tear, and products of nature.

This property was like a Monet painting— it looked good from afar but once you were inside, you saw the cracks. From dirty walls, to a jacuzzi we couldn’t even get inside because it was so dirty even after the cleaning lady had supposedly cleaned. The toilets would only occasionally flush, there were cockroaches every night, the Air conditioning didn’t work for the first couple of days, the WiFi would only connect in the living room, and the washing machine leaked as soon as we put clothes to wash. We reached out to the host about the washing machine and WiFi and she made it seem like we were stupid and didn’t know how to use a washing machine or how to connect to WiFi. Towels and bed sheets were stained even AFTER the apartment had supposedly been cleaned. We spent a considerable amount of money on this property and would expect it to be up to par. The only good thing about this property is that the reception staff was attentive. I shared my negative thoughts with our host days ago as soon as we checked out and she has yet to respond. She did tell me not to leave a negative review since it would be damaging and then conveniently deleted that message off WhatsApp after I shared my thoughts. Not even in the United States would we have been charged as much to stay at the beach for 5 days. Sharing a few photos below but we have many more photos and videos should someone want to reach out. Long story short — save your money and book a better place for less money.

Unbelievable penthouse !!!! If you would like to live a few days in heaven then this is the reservation you should make and don’t hesitate !!! The Host is amazing and will respond and help you with any questions or concerns !!!

The air conditioning in the second level is disconnected, the grill does not work, the jacuzzi does not have hot or warm water. Great communication with the host.

The location is beautiful but this penthouse has seen better days. Upon arrival the cleaning crew was still in the apartment and had to come back to bring toilet paper. As soon as I tried to settle down I notice the really poor conditions of the appliances, both the oven and the stove have patches of rust that should be replaced or fixed . The refrigerator was not cooling at all, when I called the property manager she asked me to go to the breaker box and reset it. After I did that the fridge started working and it felt cooler in the inside probably 2 hours later, which I was concerned because I had stuff that needed to be refrigerated. The jacuzzi was not cleaned properly, when we arrived it was being filled but you can see the sand and scum around it. The staff forgot to close the hose used to fill it, so the property manager called me to close it which I did but I guess it had another water source because it was overflowing overnight which a person came to close it the very next day. The water pressure is poor. To make it worst I don't know if the water source is filtered straight from the ocean, it was very salty, which explain why all the water fixtures have calcification around them which makes them look even dangerous. The deck is beautiful and well furnished but it felt dangerous to walk going up to the jacuzzi because it has boards that are lose. I rented this place for 2 night and ended up staying just one. To the owner, please invest to make your property better.

It was very nice, waking up to ocean view and be able to be steps away from a private beach was everything!!

This was our 11 year staying at Marbella, and our second year in this unit. The unit is absolutely beautiful, and the views are amazing. Martha is wonderful to work with. She is very attentive. Whenever I had a question, she answered promptly. She is a pleasure to work with.

The location is easy to find and the views of the ocean are fantastic. If we had any issues the property manager would handle them promptly. Like getting additional drinking water and getting the hot water heater turned on. The property was very clean and we loved the ocean and swimming in the ocean. The views of the sunset are marvelous.

Amazing views, breezy at night which feels amazing. Penthouse what exactly what was needed.

Original unit was not available due to listing error. Property manager immediately called me to arrange a transfer to a similar unit.