Luxurious 2/2.5 Ocean View PH 1607 - Located at 1 Hotel & Homes South Beach

This is our second year staying in this same apartment and we love it so much! Amenities are great, apartment is comfortable and spacious. We hope to come back next year again!

Fantastic winter getaway to this penthouse on south beach. Absolutely Five Stars across the board.

The property itself was amazing but management was non responsive during our stay and even after our return. I’m yet to get a call that I was promised 5 times. TV and internet had issues for our entire stay. There was dirt and candy stuck to the walls and the dishwasher did not work.

We had an amazing family vacation at this property, the room was exactly how is described on the pictures. Thank you

The 1 Hotel property itself was most certainly a 5 star - sadly we had a very alarming situation happen in our VRBO penthouse unit and still can't get any one from five star luxury to show any consideration for our experience. We had gotten up early and gone for a wonderful walk on the beach and came (home) to gather our beach gear to find 5 men in our unit changing out all the speakers in the unit. We were stunned and shaken. Our wedding rings out on the table, computers, work notes, our wallets on the bed and no warning. I called my concierge for the unit and she had no idea anyone was in our unit - and she herself admitted she wasn't aware. She even asked me if they had hotel uniforms on - and I told her no, it was a third party. This was not a little issue, this was my home and we felt extremely violated. I got a basic we're sorry - and I asked to meet a superior in the lobby to connect face to face - and no one ever even attempted to call. I got home and wrote to one of the owners of Five Star Luxury Travel in hopes to share my concerns in private, she emailed that she was out of town and would have Jennifer, another principal, call me. To date still no response. Entering someone's home without their knowledge is a breach of what VRBO stands for. Customer service through Five Star was tragic - and as a CEO myself, I cannot imagine anyone on my team ever treating a customer with such disinterest.

Place was clean and staff was very attentive

First of all this apartment is for four persons. There was a charge of 400 dollars for extra beds which was never mentioned. And the beds came the day after we arrived. We were a family of six. We had ordered a wheelchair and payed. But it was not delivered. The dryer was broken when we arrived and was never fixed during our entire stay. When you are renting out an apartment for this amount. Go and buy a new dryer. We could not even wash and dry our towels. The coffee machine was broken. The air conditioner in the room was not working. And the TV in the master bedroom never worked and the TV in the living room was not working properly. We complained about this many times. When you’re on vacation you don’t want to have to do that every day. I was told that they were sorry and would contact me..they never did. . So I would say that this property is hugely overpriced. Overall the hotel itself is nice. And location is great

What a wonderful trip!! Full access to the 1 hotel, the unit was gorgeous! Spacious and the concierge was so helpful!!

So beautiful, property was wonderful, spacious, as advertised, and the staff was extremely helpful. We want to come back next year!

Beautiful apartment with amazing views in best location on South Beach. Definitely will be back.