Las Vegas, Nevada
The Jockey Club is your “home away from home” this well appointed suite is fully equipped with a kitchen, 24 hour resort desk, security, pool, health club and sauna. Complimentary services include: Winner Circle Lending Library (DVD’s, books, magazines and games), freshly popped popcorn and brewed coffee throughout the day, shopping shuttles to select outlet malls and grocery stores, Wi-Fi and four guest computers.
Easy checkin and check out. Convenient location with all that we needed and Frank was very responsive to our questions. We’d definitely stay there again.
The jockey club has an excellent vibe and the perfect location. The owner Frank was excellent.
First, communication with Frank was simply pathetic. In September, I booked my stay for March. You would think that would be PLENTY of time to confirm reservations and for everything to be in order. I called Frank and left a message one week prior to arrival and never got any kind of response from him at all. I figured this is what’s and a pretty touristy spot so everything would hopefully be all good. Nope. My check in time wasn’t going to be until 8pm. When I went to the security desk, they had no idea who I was or where my reservation went. It took HOURS to get everything straightened out and Frank was no help at all. I listened to him sigh and complain on the phone until finally he realized his error and called the front desk. NOT ONE APOLOGY. Once checked in, things got even worse. This “newly renovated apartment” is DISGUSTING. There was a giant hairball on the floor as soon as I opened the door. Gross. There are outlets hanging off the walls, dirt and grime everywhere and it’s just generally dirty everything.
Unit was clean. Convenient being located mid strip.
Checked in at 9pm and found a multitude of issues. Had a long day so stayed and checked out by 9am the next morning. The faucet in the bathroom had dried soap on it, the bath enamel is flaking, the wood trim around the bottom of the bath is rotting and is pulling off and there is mold in behind the toilet. All the woodwork is very dirty and needs a deep clean. The bedroom had huge piles of dust under the bed, as well as some rubbish, the mattress and the pillows are stained/soiled. The cooktop foils were dirty also. i contacted the owner and after a couple of emails had the rest of our stay refunded. Would be a nice place to stay if the unit was updated and deep cleaned. The location is amazing.
Very Good but do not reserve with VRBO
This property was very reasonable for the location, how ever there is multiple things that the owner should fix. The countertop is coming apart on the edges, The bathroom tub is chipped with paint coming off inside of the tub, shower curtain liner was very dirty, the vent in the bathroom has tons of dust buildup, the Bed was very soft but was sinking in the middle. There were no paper towels in the bathroom and we ran out in the kitchen shortly after arriving, there was no trash bags on the premises either and we had to pile the trash until departure day. I sent a message for towels and never received a response. Again very good location but Frank you should really fix these issues and make sure that supplies are available or either respond when they are not!
Pictures say it better- however I don’t see a place to share the pics- the NOISE level was horrible!! The smell of mold is horrible- and I would not recommend staying here!! The cost was way too much for what we had….disappointing! I would not brag to anyone about this place….
Was a good experience
Our second time staying here (and we have two more stays booked) Location is perfect. Love the space, walk in closet, lots of other storage, kitchen facilities, nice lounge area, access to Cosmopolitan pool. Great price too. We are very glad to have found this place as it has exactly what we want/ need for longer stays. New tap replaced whilst we were there, as there was a leak. However, Frank replied to my message straight away and the job was done in an instant. Very impressive. Also he arranged new blinds to be fitted (but we chose for it to be done after our stay) Love it!
I’ve stayed at the Jockey Club several times over the years, and always had a great experience. This was not one of those times. The vertical blinds were missing half the slats. The floor was sticky. The hair dryer attached to the wall adjacent to the bathroom sink was hanging by one moly bolt and jabbed me in the chest when standing at the sink. The bed sagged in the middle. The unit is a dump. A Motel 6 room is a palace compared to this unit. We spent one night, and then checked into a hotel. The owner offered an unspecified discount, but refused to give us a refund on the remaining nights.
Great location, secluded from most of the strip.
Lots of space. Comfortable bed. Apartment needs updates and repairs.
This place is a real gem. Yes, there are couple of rough edges. The blinds in the bedroom were broken, there is no view, the hob is a bit wonky, but honestly this really didn’t matter. We stayed for 3 weeks and on week 2 we had already booked to stay again next year. Things we loved about it: The bed. I hate soft beds and was initially alarmed by how squashy this was. However, it turned out that it acted a bit like a hammock and you sunk into it. I slept really well and had none of the achy muscles soft beds usually give me. Walk in wardrobe! Lots of other storage too. Really helpful. Great shower. Iron and Ironing board in room Laundry room on same floor For me the fridge was fine and not too small. Lots of plates, cutlery, glasses etc Coffee maker. The decor is dated, but not offensive and I kind of grew to find it quite comforting. Quiet. Clean. You can’t beat the price. Location is perfect. The Jockey Club is cute! Really nice staff. There’s little shop. The pool area is sweet. We had a picnic there. And it stays open late. Was great to take drinks and hang out by the pool till later on as it is lit nicely. For us the pool area was good to be able to retreat to later in the day as it is shaded and we needed that when it was 39 degrees. It is easy to get onto the Cosmopolitan pool list, just ask early on and they put you on the list for the week. I went to this pool in the mornings when it opened, as it got too hot for me later on. This was great and I always got a lounger. They occasionally looked in my bag, but it was in no way intrusive. Good communication with owner. We have stayed a few places in Vegas and whilst this is not one of the flashiest it is perfect, especially for a longer stay - we had a brilliant time.
For the cost, probably appropriate. Cons: TV did not work, pretty outdated furniture/bedding, view out of the window is a big dirty wall with dirty vents, window shades were fimsy and barely shut. Pros: awesome location, felt very private, pretty spacious, towels were clean, nice walking closet to hang up clothes.
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