Brian Head, Utah
Chalet Village #27A
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With plenty of room to spread out, this homey, split-level condo is the perfect spot to call home for your gang’s next ski trip. The main floor living space features a warm wood accent wall and cozy wood-burning stove, as well as a flatscreen Smart TV. Here you’ll also find a fully-equipped kitchen with stainless steel appliances, perfect for prepping the snacks to keep you fueled up on the slopes, a dining area for six, the main bedroom, also with a flatscreen TV, and a bathroom. Head out the front door and up the stairs directly to your right for the condo’s upper level, which features a bunk room with another seating area, a mini-fridge, and a flatscreen TV. There’s also a combo sleeping area/bedroom with a gigantic sectional, queen bed, and flatscreen, as well as a full bathroom. With a great location near the ski lifts and access to a shuttle if needed, the only thing on your mind will be which slope to hit first.
THINGS TO KNOW
This condo is not equipped with a washer/dryer. A shared, coin-operated laundry facility is located on-site.
If you are bringing a dog on your trip, the nightly pet fee is already included in your quote when selecting "Yes" to pets. If you would like to add more dogs, please contact us. The nightly fee ranges between $150 and $200, depending on the bedroom count, and will apply for each additional dog.
Parking notes: There is free parking available for 2 vehicles.
This rental is located on floor 2.
Ski shuttle details:
Damage waiver: The total cost of your reservation for this Property includes a nightly damage waiver fee, plus tax if applicable (the “Damage Waiver”). (A discount may be applied for stays of 28 nights or longer, if permitted.) The Damage Waiver covers you for up to $3,000 of accidental damage to the Property or its contents (such as furniture, fixtures, and appliances) as long as you report the incident to the host prior to checking out. The Damage Waiver fee eliminates the need for a traditional security deposit.
More information can be downloaded from the "Rental Agreement" on the checkout page.
Due to local laws or HOA requirements, guests must be at least 21 years of age to book. Guests under 21 must be accompanied by a parent or legal guardian for the duration of the reservation.
City/town permit number: BL-20106
With approximately 24 hours notice, we were notified that Vacasa was canceling our reservation due to lack of staff. (Nevermind the several emails I had received confirming the booking in the days leading up to it and the fact that it had been nonrefundable for weeks now). They did offer a refund and sent an email explaining that they would reimburse overage on a new booking with any other company. The wording was a little confusing to me, so I called to verify what was being offered. I was told, by an actual person, that I would be reimbursed for my original booking AND an additional amount for anything extra I would have to pay for a last minute booking elsewhere. Needless to say, it doesn't look like they will honor that and I am out hundreds of dollars I never would have spent if things had been explained clearly in the email and also by the phone rep. I will never use Vacasa again. I don't really want to leave such a negative review, but I was really shocked by this whole ordeal and the very last minute cancelation. I really can't believe that even their phone reps don't understand their policies regarding relocations and refunds and that they will not honor what I was told by one of their own people.
the place was not clean both bathrooms were dirty human hair bandages stuck to the shower wall, cigarette packages and butts, human hair on the couches dirty dishes placed back in the cabinets, no pot holder, two dish towels, refrigerator does not work properly, and property manager gave wrong door code thst delayed our entry for 1 1/2 while waiting on them to respond... They gave us 86.00 back for this mistake and promised to refund the cleaning fee but reneged on this promise. this is the second year we have stayed at this property for thanksgiving and see how it's deteriorating look for another property in Brianhead
I am not sure where to start. I found this unit on VRBO where it was listed as bi-level condo and saw that it was a little less expensive if you booked directly through Vacasa. Unfortunately, Vacasa listed the unit as 2 separate areas but I never read the Vacasa description. After my wife read it, she demanded that I cancel but Vacasa would not issue a refund. PLEASE NOTE, THIS UNIT HAS BEEN SPLIT INTO 2 SEPARATE UNITS AND ARE NOT CONNECTED. When we arrived for our trip, we found that the downstairs unit and bedroom had been cleaned. However, the upstairs unit with 5 beds was not clean. The beds were not made, the sheets were not changed and there were wet towels and cups in the bathroom. We booked this unit for 6 people and only had 1 clean King size bed. We arrived on a Monday and by the following Saturday, the upstairs never got cleaned despite many requests. The only response from Vacasa was that they would contact the local Vacasa Host. Vacasa waived the cleaning fee and offered us to stay in St. George which is 1.5 hours away from our vacation destination, which was unacceptable. During our stay, the wood stove/fireplace did not work. Smoke came out the front door and from several areas of the vent pipe. The Vacasa maintenance person didn't know what was wrong and couldn't fix it. The TVs in the unit are set for streaming, which requires internet. Unfortunately, half way through our stay, the internet stopped working so we were unable to watch movies or tv. We tried resetting the modem and router but the internet did not work for more than a few minutes at a time. Overall, do not rent this unit and avoid renting through Vacasa. It was a terrible experience and it looks like we will need to go to Small Claims Court to get some of our money back.
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