Coastal condo with lagoon pool, bike rentals, tennis, pickleball & beach access

The resort is convenient to the beach, eateries and entertainment that are all within walking distance. However, the condo that my family chose did not have clean linings and the main bed frame was broke. There was a mildew/mold discovered in the closet with the air handler/water that was painted over during our stay after reporting the issue with pictures to Vacasa. The maintenance crew did this while we were out after we asked them to address the issue after checkout.

There was zero urgency in fixing the massive pool that was down the entire week of Memorial Day. 8 days without a pool for a condo that advertises one and it renters pay for and expect....is inexcusable. Vacasa corporate was rude and the compensation offer was insulting. **The pool has had problems in the recent past and they have no system in place for troubleshooting. They only provided 2 arm bands for a family of 4 and the office was CLOSED when we went to request more. Our kids couldnt get in and out of the gate without us to go anywhere. Other guests were very upset as well. Our condo master shower had mold/mildew all around the bottom. We had no coffee pot for the first 3 days! There was no hairdryer eiither. The outlet on the porch didnt work. The internet glitched out during movies in the evenings and we continuously had to reboot. The local vacasa office was very apologetic and professional....but the corporate customer service was rude and did NOT FULFILL one tjing they promised over the phone. *We are still waiting to be compensated for the POOL not working 6 out 7 days of our vacation. A pool is advertised and was not provided. It was not an easy or peaceful experience renting from Vacasa. Lots of time on the phone with customer service, call backs for not following through, visits to the local vacasa office, and highly inconvenienced without a pool. It was by far the worst vacation we have ever had. I feel sorry for the local vacasa staff b/c they are working for a company that is TOO BIG and doesnt care if the renters have a pleasant experience at a local level.

The condo was beautiful. Cafés, farmers’ market, beach, restaurants, shopping was all within walking distance.

This property is a walking distance to shops/ restaurants in Rosemary and seacrest. The condo was very clean and spacious. Bike rental and beach chairs were extra wonderful! Easy check and out. We would definitely return again. Stop looking and book this property!!!

Wonderful location, condo needs and complex needs a bit of updating, but again, you can beat where it’s at.

This is our second trip to Highpointe Resort. This is a great ground floor unit with easy pool and (unfortunately the pool was closed our entire stay) beach access. The unit was nice and met our needs. We wished for more items (Utensils and baking needs) in the kitchen since we were preparing most of our meals due to COVID-19. We will be back again to enjoy this great resort!

Only problems ... pots and pans not clean. The light/fan pull string broken in master bedroom. Need a list of tv channels Good location for pool and beach access

Cleanliness of the unit was amazing. I feel I left it the same way with pulling sheets , washing towels,etc... I was so disappointed in the high pointe property. I have been going there 15 plus years and it’s been immaculate not this time. I went on Monday to complain about all the trash in the pool. I have never seen trash in that pool. I was disappointed I was not aware of construction on the building before I got there. I went to the office and they blamed booking thru vacation rental by owner. Have reservations for thanksgiving I am reconsidering. A dead crab out my unit for days. Yes, I could have moved it but it was behind the yellow tape we were forbidden to cross. Had to go out front walk around get to pool. Really wish I’d know that. I hope the owners do read this. I loved the unit go same time every year and would consider it again. Thanksgivings too soon to have property in order.

We have stayed at High Pointe for 6 consecutive years in different units, we rent 2 units every time. We love High Pointe Resort! However, this unit was not up to High Pointe standards; it was dirty, in need of repair and the kitchen was very under stocked! There were cobwebs on ceiling in bedrooms and under the night stands, could tell it had not been fully cleaned, showers were dirty, floors needing mopping, something running down the front of the refrigerator, garbage disposal full of food, dirty towels shoved in hallway closet. Master bathroom bathtub was stopped up and the middle bathroom door handle kept falling off. This is a great location of a unit especially if you have little ones, but it needs serious cleaning and updating. Don’t plan to cook if you stay in this unit you won’t have adequate supplies. Resort Quest does have give nice extras like beach chairs, and bikes. We did complain and the repairs were fixed, temporarily. They did offer to send someone to clean but once you have unloaded all your stuff and the kids are sleeping etc, who wants to let a cleaning crew come in? We were very disappointed. This unit is for sale and needs lots of TLC!

The apartment was not perfectly cleaned. There were some dust and sand on the floor.