Castle BTH2 Beach Townhouse, Pool and Direct Beach Access from the unit! Gym, Tennis, Free Valet

The place was great, very nice and clean.Very modern loved the walkout straight to the beach

Room was amazing!

Loved it. Perfect location. Will stay again.

This was absolutely the worst experience we've had on vacation...the worst thing is no air conditioning in second bedroom..they had fans set up..too hot to even use the room had to sleep on couch entire week.the host was told and they sent a guy who couldn't do anything about it. Kept telling them, sent another guy on Thur who got the upstairs down to 73 but bedroom was never fixed.dodnt realize init has stairs, had to go down every time to go to bathroom. A 2 inch step at bottom blended in with floor so is very dangerous, fell on it 3 times. You have to carry all your stuff up 2 flights of stairs when you arrive then down stairs as there's no elevator that goes down to unit. We are older and have medical conditions that made this very difficult. The host said no other units were available that the air worked on except a one bedroom..and we paid for 2 bedroom..really no different than what we had since 2nd was unusable. Said the other units down in that section also had issues with cooling..nothing could be done about it so I was miserable the whole week you have to wait around 30 minutes every time for valet to retrieve your car after being told we could use the app to request before coming down, after waiting for a long time finally was told the app doesn't work so you sign in and wait and wait. The lady checking us in was very rude. You could tell she very aggravated because she had to get off her phone..had to go back 3 times before she would finally give directions

Very modern with easy access to the ocean!

We stayed here for 4 nights and we loved it! Walk out right onto the beach, pool, gym, a lot of amenities and soooo reasonably priced. It’s in a great location to Miami, South Beach, even the keys are not far away! Place was clean, modern, updated and the beds were so comfortable! Highly recommend!!

Very clean and quite location

Beautiful

Beautiful condo, but the property has some work to do.

Beautiful property with great location... Host is quick to answer any concerns!

beautiful time and view

Vanessa was very responsive and did everything she could do to make our stay nice. However, the master bedroom was hot- 77-82 degrees the entire week. The staff at the hotel that the condo is in were RUDE at every turn. You have to deal with them upon check-in (which was very difficult) and throughout your stay as you walk by them. They will tell you things like cover up, I can't have you looking like that as you walk through the beach resort hotel in your swimsuit. They stand up and look at you harshly as you walk by as if you aren't supposed to be there. Overall, most of the people you will have to deal with in Miami as a whole are very rude and not helpful. Everything is very overpriced such as cocktails. The average price is around $20-$25 per drink. We left very disappointed and definitely won't be back.

Property was as described online. Very clean. Check-in was an issue as security was a bit rude and not helpful. Difficult finding the room due to lack of guidance from security and signs. However the actual property was great and a great location. Steps from the beach.

Great location right on the beach. The check-in process is the worst we've experienced. Unfriendly staff and difficult process to navigate. We would not stay here again due to the unfavorable experience with the management company. They are completely unresponsive to texted messages and messaging through VRBO. They do respond to telephone calls during business hours. There was a problem with the unit that was never resolved. The management company did not respond to messages we sent but finally did answer the phone the following day. When the facility staff was unable to fix the problem, they just left and never returned. The payment process did not allow us to make our final payment. Make sure you stay on top of your payments. The management company will not send you an email to make the final payment, there is no link in the booking confirmation email to make the final payment and there is not a link in the VRBO website to make the payment. You will have to call the management company. I would not stay at a property managed by the company again.