Beautifully styled condo with hot tubs, pool & fitness center - near gondola

Great Customer Service

My husband and teenage son enjoyed their stay here during their recent ski trip. The unit was very spacious and well appointed and the location was great! They really enjoyed that it has two levels with the bedrooms downstairs. Lobby Check in was easy and very convenient. They will stay here again and we highly recommend this property as a perfect spot for a ski trip!

Close walk to lifts, had everything we needed. A little dated but that didn’t affect a nice stay and location. Private garage was nice for storing skis and boots. Also close to pool and hot tub.

Great location for walking to the mountain base and rental shop and small grocery shop.

Cozy home for our family for the week. Excellent location and amenities. Everything we were hoping for!

What a great place to stay, pictures don’t justify! Really enjoyed the location so convenient to the gondola, the separation of the bedrooms from the common spaces on a different floor, very clean, well equipped, and equipped with many kitchen tools, etc. Will definitely look into staying again.

The original unit we booked was freezing cold when we entered and we quickly realized the heat and hot water weren’t working even though apparently the cleaners were in there all day. They sent over some workers to address the problem but not much was communicated throughout the ordeal and I had to call the front desk to find out what was going on, what we should expect, and what we should do. They told us they were moving us to a 4 bedroom unit and offered for a guy and truck to come help us move but when they never showed up (and it was one of the maintenance men who was just working on the first unit), I called the front desk to ask when he would be coming and they told me “if there are other maintenance issues that take priority, they have to address those first so I don’t know when they will be there”. I understand that, but don’t tell me they are going to be right there. Oh, and he was going to bring us the keys and garage code to the new unit. When we moved into the new unit, the downstairs apartment had 2 dogs that were barking for over an hour and the unit was not nearly as updated as the one we originally booked (and paid for because of the amenities). The next morning, one of the showers wouldn’t drain and when I went to look at the plug and why it wasn’t draining, I pulled a 2 foot long string of hairs at least an inch thick. And that’s on top of all the hair on the shower walls. While I appreciate that VRBO had local concierge people reach out via text to “help” with our stay, no one ever called, asked us what would make us feel comfortable, how we would like the issues to be addressed or just our general feelings about all of it. And any communication was not proactive, in an effort to keep us in the loop, or ask our feelings or preferences. All it takes it reaching out to the customer with a phone call to talk to us and/or ask us directly. I felt like everyone involved was trying to skirt around the issues and avoid taking any responsibility. Customers who experience issues that are resolved well are more likely to recommend the company / location than customers who don’t experience issues at all. Unfortunately customers who experience issues that are never addressed honestly and earnestly have the opposite outcome. I wish all the best to the people involved and hope the same doesn’t happen moving forward.