kissimmee, Florida
Westgate Town Center Resort & Spa provides guests all the comforts of a fully furnished home just 1 mile from Walt Disney World® Resort and minutes from other Orlando area attractions. Onsite amenities, including 14 heated outdoor pools, Basketball, Tennis, Volleyball courts and the award-winning Drafts Sports Bar & Grill. Ship-Wreck Island on site brand new water park strictly open for guests only at a small fee per person per day.
NOTE: If you find something else good, let me know. We can change some properties, so we do not have everything same.
1
Westgate is a beautiful resort with everything you need, no need to leave resort but if you do shopping and restaurants are close by. The unit had everything you need and king bed was comfortable. Jake was quick to respond to any questions we had
Beautiful resort, great amenities, very functional kitchen, comfortable bed, sweet lanai, wonderful view. But what was up with the 1-1/2” gap under all the doors in the facility? We had an adjoining room and could hear their TV and people talking like they were next to us. We thought we had an “odd door”, so we contacted maintenance and they said this is how all the doors are. Sure enough, walking down the hall, every door has a huge gap under it. Never saw anything like it. You could literally see feet walking under the door. I could fit 2 fingers under the door. Really bizarre. I wouldn’t stay here again, just for this fact alone. There was no privacy. No fault of Jake - he was wonderful. Just think this should be stated on the description. If it wasn’t for the doors, I would’ve given this place a 5.
So much to do, yet so relaxing. Only went off property for groceries - - and walked there! Went down for the sunshine and thought we might do a park day. But loved the resort so much we didn't leave. Enjoyed each of the on- site restaurants as well. We will be back!
Really the only issue was checking in. Waited on line for over an hour to check in at 930pm it was very crowded and there seem to be other staff members available but not assisting any guest. The actual room was great everything was perfect
Lovely place to stay, clean, and close to everything!
❤️
We were in town for a dance competition, so we didn’t get to enjoy the many amenities, but our room was clean, spacious, and everything as advertised. When we have more time, we’d love to go back.
Had a great time! The room we were given had a nice view! Room was clean and staff was easy to deal with. Will return for sure
Everything about the place was really nice and convenient. Jake, the property manager scammed me by charging me for a room that had a jacuzzi tub after I specifically requested and he stated it was included. When I arrive, the room didn't have a jacuzzi tub. When I spoke to supervisor at check in desk, she stated Jake assigned me was the most basic room available and scmed me, but she was nice enough but upgrading me with a better room but still no jacuzzi tub which isn't her fault. Supervisor did state that she advised to make reservations through the resort and not the website because she sees scams all the time. After getting in touch with Jake to let him know about the situation he caused, he refused to answer me. Also, the entire time, up to the day of the reservation, Jake continue to send payment reminder every few days even though the final payment is automatically scheduled to come out your account. I asked Jake why I keep getting the notification and he stated it was my settings which was again not true because I never had other properties consistently request payments from me, especially at 4am. I just highly recommend to not make reservations through Jake
We rented from, what I came to find out later, was a property management group. The photos online appeared to be from some 80+ properties that they manage. To begin with; the primary photo was inaccurate, as were several of the other photos. It's not that the unit wasn't nice enough, but not represented correctly. When we checked in I was surprised to see that the requirements that I had listed, in our request, had not been met. I told the owner, that we MUST have a lower floor unit, with a jetted or garden tub, in the unit. When I went to check in, at the property, I was told that the unit was on the 6th floor. They had a smaller unit available on the ground floor, but no jetted or garden tub. Ultimately we had to settle for a unit on the 5th floor. My wife, who is horribly claustrophobic, and can't do elevators, had to climb up and down 5 flights, each day. The unit did have a large jetted tub, which operated intermittently. In addition, the unit had not been thoroughly cleaned. Also, during our stay, the A/C unit quit working, and the light on the ceiling fan would not stay turned off. These issues were corrected however. The thing that bothered me the most, I think, was the statement made by the reception person, when we checked in. I told him that we had rented this through a property management company with VRBO. He indicated that was a risky move. He then stated that he was frankly surprised that my reservation had even been entered, under those circumstances. Bottom line for us: we will not rent another property, through VRBO, unless we are dealing directly with the owner, not a property management firm.
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