Beachfront 5th-floor condo with balcony, AC, pool, hot tub & view

The condo itself was very nice and homie. But our experience was terrible. The elevators were and still are broke. Having to walk up and down 8 flights of stairs for our entire stay was horrible. My mother could not come and enjoy any activities because she can't walk up and down those many flights of stairs. We had no update on when the elevators would be working again. 2 nights we walked down to go to the pool, and it was closed. And this was at 8pm. I am very disappointed in our stay. Again, the condo itself was very clean and nice.

Overall, it was a great stay! The facilities, room, and staff were excellent. The room itself is very nice, clean, spacious, and so convenient with quick access to most everything in the Gulf Shores. My only negatives: **The WiFi could used to be secure and upgraded. We had to be on our network instead of WiFi for almost the entire trip. When more than 1 device was connected, we could not use any others. This cost to maintain a paid service can easily be incorporated into the cost for customers to stay by a slight uptick in cost. **Towels and wash clothes, toilet paper, and pillows all need upgraded. All were low quality items. Overall, I wish the app allowed for a more detailed overall rating as it it definitely a place that deserves higher than a 4-star rating but not quite 5-star. If I could, I'd give it a 4.5-4.75-star rating.

The condo and all facilities at CSW were very accommodating and well maintained! We were provided the wrong pool/beach code but the owner very promptly responded with the updated information. Would highly recommend this property and hope to return ourselves!

The location was perfect the condo was just lovely. Perfect for a solo vacation.

The only thing we would have liked was a blanket on the bed in the primary bedroom or even in the closet that we could have thrown on The duvet was thin and we like covers If available, we would book this unit for our next getaway.

Clean and comfortable! Great view of the beach! Nice pool! Great location! We enjoyed everything!

We loved the condo and the location was wonderful. The indoor pool was so warm.

No smart TVs. In this day and age is a must. Master bathroom slightly dirty, no roller to put toilet paper on and curtain and liner were gross. Only 1 garbage bag. I love Crystal Shores West, but without the full kitchen and washer/dryer, I felt like I could have been staying at a Motel 6. Disappointed

The girls and I enjoyed our stay at Crystal Shores West. The room was clean and the pictures were accurate. There is a wonderful view of the ocean and in just a few steps you are on the beach.

This property was clean, and very nice.

We enjoyed our stay. Rooms were very clean & well decorated. Good location. Great view of the beach from large balcony. Plenty of parking & fast elevators. We would stay there again.

There were no sheets for the pull out. Had to call and got them at 10:00pm the second night. The bedroom closet doors were off track and propped up. The lamp didn’t work in the guest bedroom. The dishwasher didn’t work. Had to call to get that fixed. All in all not a great experience in this condo. I felt like I spent a good amount of time on the phone trying to get in touch with management to get things done.