Beach Front, Spacious, Clean and Comfortable

Beautiful view, very clean, newly decorated...met every need. Perfect location. A definite do again.

Very spacious, clean and beautiful view!

We absolutely loved staying here and would 100% stay again!!

2nd time to stay. Planning to book again.

This was my second time staying at Phoenix West and our experience was vastly different this time around vs spring break last year. The unit we were in last year was great, but this particular unit could use some TLC. We had some issues at check in with the unit not being clean. Rafi was quick to reply and sent the cleaning manager out, but she wasn’t able to come until several hours after we checked in. Ultimately we had to have the bedding replaced in one of the bedrooms. There were wrappers and trash behind the bed in another room that we were asked to throw away. The shower curtains were mildewed. While the unit was “surface level clean”, it was very apparent the unit hasn’t had a thorough cleaning in some time. Rafi did refund my cleaning fee and replaced the bedding, and he did everything he could to make it right. There were only 2 towels per bathroom provided, which meant we had to wash towels daily, which is fine, but the dryer door would not stay closed so we ended up propping a chair in front to keep it closed so that it would actually dry. Kitchen is bare bones…minimal dishes and cookware etc, which isn't an issue if you go out to eat for most meals. One of the arms on the couch is broken…needs to be replaced. Beds were comfortable enough, and the second ice maker was very nice. We loved the pool, lazy river, access to the beach and overall location of the condos. Would stay again but would be better prepared next time (extra towels, kitchen essentials, etc).

The condo was really nice! The lazy river wasvery nice as well. The manager was super quick to respond to any questions we had! Great stay!

Our stay was great. Location, condo, and property were amazing!Would definitely recommend

We had a couple of issues upon arrival with light switch and toilet. They were eventually addressed but the information provided to get it fixed was incorrect. Also the bare minimum in bath towels were provided for guests. Along with bare minimum toilet paper and paper towels. In the document provided at the start of the trip, it reminded us that this was someone’s home so don’t treat it as a hotel. But if I wanted more towels, toilet paper, etc I was going to be charged. It just did not come across very welcoming.

Location is excellent. Building is attractive and a parking garage is available at an extra fee. The building common areas were clean, we were on the 6th floor. There is controlled entrance to the property with a guard at the entrance. The beach was clean and easily accessed with a very narrow dune area. The boardwalk to the beach was excellent.

Condo was amazing! We loved the location of the property. Beautiful beach and the lazy river and pool were so much fun.

Let’s start positively. The condo had great space, wonderful view, loved the extra ice machine , plenty of space to spread out with the seven of us, and all the other amenities. The pools and slide and river were nice and the ten and seven year olds had a ball. You are ver close to some great restaurants including wolf bay , docs and ruby slipper. But, Had to wait 4.5 hours to finally enter. Room had not been cleaned. It was still a little bit dirty, but we managed. The blinds in living room are off their rails. Screen is torn. There were only eight towels in the whole place. Light bulbs out. Shower curtain moldy. The fans would come on in primary bath without pressing switch. There is likely a short in primary bath light switch. One of the shower heads does NOT work properly. I’d recommend getting adjustable ones to replace those. The kitchen sink faucet is jacked up, doesn’t turn on properly. Rafi did his best, I believe, to accommodate us. It needs some tlc and maintenance, but overall it’s pretty good