4309 the club · PENTHOUSE Oceanview 4bedroom freeparking @brickell

When we arrive the apartment was cleaned, blank and pillow sheet disty with stains, hair in beds and bathroom, also an underwalear on the kitchen. We reach the host and they tell us and clean it, but it wanst true. I send the photos back, but nothing happend. Door and decoration in low conditions. The balcony door does not open. If this things can be fix, its fine.

Host had great communication and aided us in our stay and was immensely helpful!

Do not stay here unless you can sleep through a tornado. The elevator noise is so loud and non stop all night ! You will not be able to ignore it. The penthouse advertises sleeps 10 but you only get one parking space and then are forced to pay valet fees for additional cars! Like who drives in with 10 people in one car. Slow responses from the host. I didn’t know until I was already down there that it was even confirmed with check in instructions.Most of the employees do not speak English so that’s a problem.

The view was AMAZING! It was conveniently located near a lot of great food spots and a CVS for late night runs.Overall amazing stay!

It was nice it was clean. It is what we needed in a short period of time. Thank you.

Host never communicated the entire time. I had to get Vrbo support involved multiple times to try and help. Needless to say we had to find a new place last minute. I did not want to risk waiting just before check in to see if they would finally respond. Horrible experience!

The view and location were very nice! I messaged the host numerous times about information on checking in and advice on the area with no reply for months. The day of our check in he sent a message 3 hours before noon that I need to send a picture oh my id by noon or our check in would be delayed until the next day, but we we’re on our flight. I had a layover and happened to check my messages 7 minutes before noon. There was 8 of us staying, but only 4 towels in the whole place, and they had long curly hairs on them! It wasn’t very clean, it did the job for 1 night but we weren’t very impressed.

Overall it was a good unit, great location, something against will be that there was not enough towels, and communication with host a little bit slow with host at the check in time, everything else was good.

So communication with the host was completely awful. They delisted the property after we made the reservation so we couldn’t see anything and they didn’t respond at all on VRBO. We had to contact VRBO just to get the address and any details for checking-in. The place itself wasn’t bad however it’s located RIGHT next to the elevator and at the top by the motor. So all night and day the elevator motor was super loud. We had to buy our own toilet paper because they gave us 2 rolls and then we couldn’t contact them again after. The lobby workers were super nice but couldn’t do anything for us. The main TV remote didn’t work properly so we couldn’t watch tv. And the A/C didn’t work on Friday night. All in all It worked for us for ULTRA weekend when availability was scarce but I would NOT stay there again if there’s anything else around.

The host’s communication was extremely bad. No responses to calls, texts, or through the Vrbo app until the day before check-in —and that is only after Vrbo got involved to contact directly. Vrbo’s assistance was inconsistent. Using the chat feature was not good as they suggested trying to contact the host with an alternate Colombia international phone number. Once I got someone on the phone at Vrbo, they were able to get the host on the line to acknowledge that I needed my check-in instructions email. Vrbo also didn’t let me know in advance that the host delisted their property with them and therefore had less ability to handle issues. I’ve had good experiences in the past with other Vrbo properties but this one has me concerned going forward.

Perfect location and amazing views from the 43rd floor Penthouse. Really, really nice gym and sauna and pool and game room. It is a perfect place for those who are gonna eat all their meals outside the hotel. But it's not the kind of place you want to stay in during the day. It was great for us because we were in the center of everything and only ate at restaurants and did activities away from the hotel. The beds were clean and high quality. And the hot water in the shower worked great.