3BR, sleeps 14, hot tub, close to Dollywood!

Upon checking in we noticed it was not clean. We swept and cleaned up spiderwebs, dusted, swept baseboards, cleaned toilets, and killed bugs. Mold/mildew on bathroom ceilings, lights out in all bathrooms, one bed sink in the middle so 2 people couldn’t sleep in the same bed. IThe upstairs neighbors had kids and you could hear them running constantly. I will not recommend staying here at all. I will say, I was in constant communication with someone from the company but they could only tell me they would pass along my concerns. I’m waiting for a partial refund.

We stayed over Thanksgiving weekend in unit 13F. ---The Good: -Fantastic Location. Minutes away from Dollywood! -Check-in and Check-out process were simple with one exception listed below. -Staff called to validate we were able to get into the room. -Overall cleanliness was very good. -Overall communication with staff was great. ---The Bad: -Separate rental agreement required before checking-in and they wanted me to email a copy of my driver's license. This is Personally identifiable information (PII) that needs higher levels of protection. -All Beds were very uncomfortable. One bed was sagging badly from use. ---The Ugly -Walls/floors are thin and you can hear your neighbors talking/moving around. We clearly heard the neighbors above us and they were up past 1AM. -Main bathroom shower, the handle falls off as there is no grub screw to keep it on. The tub backed up immediately as well. This made us question if the tub was actually cleaned. ---Summary -We most likely will not stay at this location again due to the beds and thin walls/floors. We would stay at another Eden Crest property though, if there were none of these issues.

Not a VRBO condo. This is a for-profit company listing one of its condos for rent on VRBO to make extra money. The Condo is a miss on a lot of big things and small things. The condo was filthy when we arrived. We are a family of 6 including a 1 year old that we let crawl around while we were unloading the car. Her knees and hands were black in the 10 minutes that it took to unload. They came and cleaned a little the next day but she was always dirty after crawling here. The room set up is tough. The are careful to say 3 bedrooms and then a bonus room with the bunk beds. of course the kids want to stay in the bunk beds. that room is directly off the kitchen and does not have a door. so when the kids go to bed in that room, you cannot use the kitchen or dining room for conversation as they are right there. the 3rd bedroom is also only accessible through the bunk room and then you can access the 3rd bathroom. it makes the rooming difficult if you were not just family and used to sharing everything already. The HVAC is not set up properly with how it takes in air and they have a sign up saying that you cannot cool it below 74. the rooms do not have great air floor because there is no return vents in any room. 74 just feels too hot and muggy. The water heater is not large enough for the number of people that the condo is listed for. to help with this, they have the heater turned up WAY too hot. be careful, you will burn yourself. Water damage is apparent in

Good for family gatherings, only complaints I have is insects such as millipedes and centipedes we saw.

They supplied everything that was needed.

I had unit 13F it was very spacious. Everyone enjoyed themselves my only complaint is I went to do laundry the clothes washed just fine but I went to dry the clothes the dryer didn’t work. It would only heat up but not tumble so I had to hang the clothes over kitchen table chairs. Overall I would bring my family back to this location.

Great location to Pigeon Forge and Gatlinburg!! Peaceful and private yet close to everything. Would definitely stay again.

Checkin was messed up since i was never sent the code. That jist took a call or two but since it was 10pm and very dark with no lights on porch it was a bumpy start. Outside checkin and poor lighting and communication the unit and location was great. We had a church group above us that rehearsed a River Dance segment around 11pm nightly it seemed and that was loud but prob normal on vacation. The last issue was poor communication on check out procedures. J R

We came to Pigeon Forge with a group of 12 and we wanted a place to all stay and be in close proximity to Dollywood! This location did not disappoint! It was so great to be basically across the street. Plenty of room for us all to fit comfortably. Easy check in process. The washing machine was not usable though due to needing a really good cleaning so that was a downside but other than that, it was great. Definitely would stay again.

This was one of the most amazing vacation experience I’ve ever had with my family. We had so much fun and enough room to sleep in without being overcrowded. I only had 3 issues. 1- when we arrived it seems that water was flooded near the hot tub area. 2- the next morning my nephew noticed the ceiling caved in and it has mold on the ceiling. 3- one guest didn’t seem to be mindful of other gussets when parking. He or she would park sideways so others couldn’t park which is a disadvantage for me. However I did call customer service and they were able to fix all of the issues we had except the inconsiderate guest who didn’t care if we had a parking spot.