2 Bedroom **Phoenix East** Splash Pad ~ GULF FRONT!

I come to Orange Beach every year but this is my first time staying at a Phoenix property. I was not very impressed. The morning after arriving I contacted the service desk to change the light bulb in the kitchen. Later that same afternoon I asked a 2nd time. The light was not fixed until the day before we left because I called a 3rd time to complain. It was so dark in the kitchen I couldn’t even tell if the ground meat was cooked without holding a flashlight. I also thought the lighting in the master bath where the shower is located was very bad. This unit needs some upgrades and repairs. The dryer barely worked to dry towels. The door to laundry area was all beat up and barely hanging on. Besides the room, we had a good time because we love the area!! Next time I don’t believe I will book at a Phoenix property.

The condo was just as advertised. Very clean and comfortable. Completely furnished with everything that you could possibly need for your stay and more. The complementary starter packs of toiletries and kitchen products was a nice touch. We had only one issue with the condo when we first arrived - the door to the washer/dryer was broken into pieces, it looked like it may have been hit with a cleaning cart or something on the way out. I called and reported it immediately to Brett Robinson and they were extremely helpful. The rest of the trip with smooth sailing and relaxing. The only complaint that I have about the Phoenix East property itself is that the pool needed to be cleaned more often. However, the staff was great. They even turned on the lights to the pickleball courts for my husband and boys to play later in the evenings. I would highly recommend this condo and would stay here again in the future.

N

Enjoyed our stay at Phoenix East... love the location!

Very nice to be so close to the beach. A wonderful view and great amenities.

Nice very large condo! Perfect for families with children! We loved our stay!

We were about to leave our condo when the door knob decided to try to come off and we were not able to turn it to open the door. After calling the desk and rigging it up we got it open but had to put tape over the lock so we could use it. Then we were told several times over the following two days maintenance would be there to fix it. Not only for safety reasons but it required us to deal with letting security and maintenance in six different times. We also got to our condo early on Saturday but it was not ready to go in until 5:30 central, when we got to the door I had to move to large cleaning carts so we could get in the door. The floors were still wet from mopping. The carts remained outside out door until I told the front desk as we were leaving for dinner. I’m curious about something you are now going to critique me as a guest because I am leaving this note? As a guest we cleaned out the dishwasher, took out the trash, set the air as directed in your note, locked all the doors and left the condo as instructed. I’m not sure that as a guest you should critique me.

Great place to stay. Comfortable beds, awesome view of the gulf and right on the beach. Just might need a deep cleaning.

We had a wonderful time. The condo was perfect and just enough room for us 5. Awesome beach view only thing is I wished they would have had a outdoor hot tub. Friendly staff and very clean facility

Nice two bedroom 4th floor unit with master that opens to patio that overlooks pool and ocean. Well stocked kitchen if you decide to dine in and great restaurants (Louisiana Lagniappe and Fiddlefish) within walking distance if you want to eat out. Will stay again.