Lake view chalet Glan Gwna

Booked stay at this chalet Sat 14 -Thur 19 Aug. After paying deposit, we saw earlier review had been posted. We contacted owner who advised these issues had all been resolved. We were advised that we'd need to bring our own bedding/towels & description would be updated. Paid remainder of balance in good faith. However, on arrival, it was immediately obvious concerns raised in the earlier review had not been rectified. Even before entering chalet, we saw the garden furniture was broken and one of the garden sofas was unusable. Garden sofa cushions had been left in the rain and were soaked. Interior of chalet was appalling. Sofa and armchair filthy and covered in stains. The kitchen was dirty, dust and dirt on fridge door and stains on kickboards under the cupboards. Cobwebs in corners of ceilings. Top of the fridge door covered in dirt. Damp & mould present on ceiling and walls. There was a squashed grape on the floor, which was filthy and not been cleaned. The chalet was a disgrace, and earlier reassurances we'd been given were false. Contacted owner immediately by WhatsApp to complain and sent photos as evidence. We received a reply to say cleaners would be sent to clean the chalet, without any apology. We contacted owner immediately and advised her this was inadquate & asked for urgent phone call to discuss. Rang owner twice without answer and left further text messages asking to be contacted immediately. These messages were read almost immediately but we didn't receive call or message back. We took the decision chalet was too dirty to stay in and would place us at serious risk. In the days of Covid and cleaning protocols that should be in place, the chalet was simply not hygienically clean or safe for my family to stay in. No cleaner arrived. We contacted owner again to advise that we would be immediately vacating the chalet without staying and again asked for an urgent phone call, which was again ignored. Had to stay on friends couch & lost our holiday.Vrbo extremely unhelpful, contacted 10 times & over 3 hours on the phone, without resolution. Photos & evidence sent to Vrbo, further messages to owner ignored. Apparently owner advised Vrbo chalet was cleaned 3 days after arrival! No response from Vrbo and no updates. Apparently refund at discretion or owner!Photographic evidence, logs of text messages, unanswered telephone calls & contact with Vrbo available. Booking with Confidence a joke! Legal advice sought. Refund urgently please!

I have always heard first impression is the most important one. Personally when I reached at the chalet, I said to myself what the hell have I booked. Owner is only wanted to get rent, not bothered about maintenance of the property, spider webs everywhere, algae on the decking, the wooden table outside was in very bad condition and the garden table and chairs were in worse condition ie broken, couldn’t even lean back and sit on it. Before booking I had no clue that this property doesn’t provide with the bedding which I was shocked to find out after confirming the booking. Upon questioning the owner why wasn’t I Informed prior to booking then all I received was yes you will bring to your own bedding. I will attached the photo to prove what I am saying. I would advise you to look elsewhere rather than wasting your money by staying at this chalet unless you have queried and general maintenance have been carried out.