Spacious Cabin with Pool Table, Hot Tub, Large Deck + Indoor Resort Pool Access

It was nasty! There were live & dead insects, dirt in the floors, spider webs everywhere, dirty sinks & tubs, & nasty commodes. We had to stay in a hotel the first night while they attempted to clean it. We reluctantly stayed the other 6 nights but it was still dirty. The washing machine and ice maker didn't work. There was no porch furniture on the upper deck where the empty hot tub was & only 4 chairs on the lower deck. There's just 1 sofa & love seat, not near enough seating for a 5 bedroom cabin. The mattresses & furniture were worn out and uncomfortable. Hidden Springs Resort advertises luxury cabins but this one was far from it. Besides the filth it was run down. The supposed heated indoor pool was only 79. I will say that the management company tried to help. They had someone give it a quick cleaning & paid for a hotel room the first night. They also had someone attempt to repair the appliances.

On arrival, the door wouldn't unlock and customer service couldn't help over the phone. After shaking the door we managed to get it open but it didn't work again. Later we realized the Wi-Fi was unplugged so the lock couldn't receive the new code. The window blinds were mostly damaged and the pool table was disgusting with torn felt which gave the impression that no one cared. In the master bedroom, I knocked my personal Wi-Fi off the nightstand and when I looked to retrieve it I noticed it was one inch from falling into a floor vent, that had no grill, where it could have fallen into the ductwork under the cabin. Also, the TVs in all bedrooms did not function. The location is convenient, has good parking, easy access with only three steps, all appliances worked and the washer and dryer were used daily.

Great location with easy access to Dollywood and town but far enough away that you felt like you were out in the mountains. Would stay here again during our next trip to TN.

The cabin was the perfect size for our family of 8! Close to enveything but far enough away from everying! The kitchen could use a few more things and the bathrooms and pool table could use some updating but overall an awesome trip!

The house was perfect for what we needed! My son, his wife and one year old stayed the the suite first level and was perfect! Would be nice if there were curtains on the windows or blinds that actually fit the window. Had to put blankets over the windows. Upstairs was great for our family with the one bathroom between the two rooms.

While we enjoyed Pigeon Forge our stay was just ok. All of the faucets in the bathrooms, both sinks and tubs dripped and couldn't be turned off. There was not a recliner in the living room. There were no window treatments, broken blinds but no curtains as pictured. The beds were loudly squeaky that my spouse and I didn't get much sleep. We didn't use the hot tub on the upper porch but it seemed to be leaking, onto the lower porch. I hope this helps you repair the facility soon. It has the potential to be a very nice place.

Large rooms, comfy beds. Great location , easy in and out

The location was perfect for us. Felt tucked away and private, but still very close to all places we needed to be. We were there for a baseball tournament, and made it into a family vacation. The cabin has a lot of space for a large family (6 of us). I didn't notice until we got there that there is no wi-fi provided. Guess I never thought to look for that, just expected all place to have wi-fi in 2023. Also, the TV didn't work. Was an issue with Dish network, they came out and fixed it the day before we left. We were notified a month before our stay that the hot tub wasn't working. Thought it might be fixed prior to us getting there but it wasn't. Though the cabin is beautiful and in a great location, these few issues made our stay a little less than perfect.

Jacuzzi did not work, wasn't even filled up when we got there so management knew it wasn't working and listed it in the listing. My kids were so upset. Then all they tried to give me was a 10% discount on a future stay.

This was the worst experience I have ever had. First off they won't let you check in early not even an hour, second after checking in the hot tub wasn't working. Called and they said they was gonna try and fix it but no one never came out to fix it. And I was never notified that it was broken cause I would have definitely chosen somewhere else to stay. The location wasn't bad but the parking wasn't good. Also it says 5 bedroom 4 bath but 2 rooms share a bathroom and 2 rooms share a hallway bathroom. Very misleading. I was not satisfied with this rental and will never rent from them again!!!!