Queen of the Hills, The Perfect Cabin!

Very upsetting we had bears coming to the hot tub. The first day we got here and I asked for them to come clean it. They kept postponing it till the next day never came. It’s time for me to check out. They gave me a late check out because of the inconvenience supposedly were to have someone come clean the hot tub the morning of so that I could enjoy it before leaving never came Since I’ve been here we have bears in the property. Couldn’t enjoy our outside stay we were stuck the whole time we couldn’t even cook out because the Bears kept coming back which I understand. The Bears are gonna come no matter what but the cleaning and the miscommunication with staffing sucks Not be staying here ever again

Well if it wasn't for the bears visiting us we would of probably left. Blender in kitchen didn't work. Downstairs shower didn't work. Jetted bathtub did not work.. We were told that they were gonna have hot tub fixed by spring and when we got there no water in hot tub. Called them and lady on phone said they were going to remove it from property... inside could of been cleaned better and pool table in basement was too big for room and uneven. Would be nice for the money we paid to fix some of these item but the bears were pretty cool ....

Cabin was dirty with lipstick on mirror and dirt of floor of basement and dead bug throughout the cabin understand that it is a cabin in the woods but not acceptable if you have cleaners that come for each rental. On arrival front door was already unlocked and had 2 fire alarms chirping in the home for dead batteries something the cleaning company or crew could have noticed when cleaning the home. When I called maintenance I told them that they had wasps flying around the home and we had a guest who was allergic to the stings then was told to keep them away from the wasp. Pest control showed up a whole day later to spray.

Cabin was back by its self which was nice , although the outside of the cabin was very dirty and the weeds around the cabin were very tall ,the porch chairs where pretty filthy but was able to be wiped off with wash cloth ,plenty of wildlife to see we had bear within feet of us daily, as for the inside of the cabin it was everything the pictures show the room the pool table is in is quite small for a pool table and there where quite a few cobwebs inside the windows and window sills, the air conditioning system could definitely use some updating as it took hours to cool the cabin down,

Is a peaceful place I enjoy every moment the couple day I stay there....

The cabin was nice and in a great area, my only complaint is that the door way leading to the basement had no door, & we had my 8 month old son who was in a walker and had to block it with chairs from the table so he wouldn’t fall down. The cleanliness of the cabin was decent, there was dead bugs on the counter by the sink and in the sink other than that it was fun!

The property was beautiful and spacious for our group. Very clean on inside. The hot tub was drained and filthy. There was not wood for the fire pit or fire place. I than than that was a nice place just we had been able to utilize the outdoor things and fire place

Very satisfied.

Don’t forget to lock your cars. We did and three bears gently cleaned out our vehicles. They didn’t do any damage they just opened the doors, crawled on in, and pulled out all the food and drinks they could find and proceeded to eat every bit of it. They weren’t aggressive and caused no harm but they also weren’t easily scared off. They didn’t care one but that we were trying to get them to go away. My kids thought it was great though.

I usually rent houses and cabins in Vrbo and this is my first time renting thru an agency instead with the owner. Also, this is my first time writing such as bad review like this below: 1.- It was the worst stay ever, 3 nights and 4 days with no water in any room, can you imagine10 adults including 3 seniors with no water for anything? We had to spend a lot of money buying gallons of water in the Food City market near closest to the cabin. 2.- Its unbelievable the agency is not able to solve a problem like this. I can understand the weather conditions, but its their responsibility create the solutions to assure a good and safe stay of their customers. Its impossible cabins don't have any tool or procedure to fix the frizzed pipes. If not, at least, provide water using a different way. 3.- We saw cockroaches in the kitchen. 4.- There was not enough blankets for all bedrooms. 5.- It was very difficult the communication with the customer service, taking long time to take our calls. So, we couldn't enjoy our stay at all, making calls, waiting for response, etc... My advise, try always deal with owners.

Really enjoyed the stay! Great location made it so easy to get to either into Pigeon Forge or Gatlinburg with ease.