Mountain View Gameroom-hot tub-outdoor pool access free wifi pet friendly & more

Customer service was very good!!

The location is great! However the house was dusty not very clean. Also they have two coffee machines which do not work it spill coffee every where. The carpet down stairs needs to be wash. The bathroom in the right when coming in the front door the tube was clogged.

Booking was easy, but you do not receive a house address until after check in time. I understand not providing a key code until check in, but for out of town guests trying to find their way, it's frustrating not to have a GPS address. I had to call at 4pm to request the address and Anna @ Fireside Chalets said she needed to call the cleaning company to confirm if the house was ready. She then called me back and sent me the address, after confirming the house was clean. We arrived around 6pm and the house was NOT clean. Dirty linens, towels, bathrooms, etc. There is no AT&T cell service at the house, so after using someone else's phone, we notified Fireside Chalets and they insisted they would send someone out. They did, but the cleaners failed to leave clean bath towels for 2 out of 6 bedrooms and did not leave linens for the sleeper sofa. I had to call the after hours service twice, requesting these items. We received the sleeper sofa linens sometime after 11:15pm (we put the kids needing the sleeper sofa on the couch that night and went to bed). We never received clean towels for the main level bathrooms and just used our pool towels instead. The bear proof outdoor trash cans were full upon arrival and Fireside expected us to bring any additional trash all the way into town (20 min!) to their dumpster. A doorknob upstairs falls off, deck door doesn't lock, coffee maker didn't work, barely enough utensils. Sent an email to Fireside Chalets with multiple pictures. No response

We booked this place for my parents anniversary months in advance. We got a call as we were 2 hours away and were informed our rental has been cancelled due to a safety issue but no other explanation.

Nice cabin lots of room. My dad got run off the road by a red dump truck doing construction in Shagbark, so most of one day was spent waiting on roadside service and the next day driving to Alcoa to get the car. But other than that it was a great trip! Nice property

The property was very clean & pretty. It had everything we needed for our stay. The veiws were beautiful! Communication with Fireside was great. They sent all the information on email & when talking to them on the phone they were very nice & helpful. The only down side was the tricky driveway. We had to drive up the road & turn around to get into the driveway. I would definitely recommend Katie's lodge!

We had an amazing time staying at Katie's Lodge. The property is managed by Fireside Chalets, and everyone there was very friendly and helpful. We stayed here with 14 family members ages 13-76, and we had plenty of space, great bedrooms, bathrooms, and fun. It was easy to cook in the kitchen, share meals around the two tables, and play games. The teens loved hanging out in the basement with the pool table and big TV. The bunk beds were a little short for the 3 tall teen boys. However, they slept diagonally and made it work. There would've been plenty of room on couches too, but they had a better time sharing the triple bunk. Everything was very clean, and overall a great place to stay. We spent time at the Great Smoky Mountains NP, and enjoyed the sunsets and the beautiful view from the multi-level decks. The pool was a bonus, along with the hot tub. The driveway is steep, and not easy to find in the dark - but it's doable. We did have to purchase shampoo, conditioner and soap - as they had some small samples, but not enough for everyone. The cabin is very private, and we would highly recommend staying here, and would love to visit again.

Our large group of 15 had a great time! We had no issues and there was excellent communication when we needed sowmthing or had a question! Would stay here again!

This was a beautiful cabin, very spacious. Really clean besides behind facet in one of the bathrooms was some mold. All in all it was a great cabin to stay in. Definitely recommend this cabin.

What a great gathering place. We had a group of friend and spouses gather this weekend. The house had all we needed for pricacy and comfort. Definitely looking to come back again.

The property is everything stated in the description; I would have appreciated cleaner things (linens, etc.) Any issues we had were handled very efficiently by Fireside Chalet. We had a large group of 17 adults and a 16-month-old. This property was not set up for children; I know how to look for that from now on. Bring more trash bags and towels. We loved the cabin being decorated for the holidays. The location was great!

This cabin is awesome. Plenty of room and the game room is a nice touch.

We had a large group of family and friends staying at the cabin for my sons wedding. We had the best time at the cabin. Kitchen was equipped with everyrhing you would need to cook a meal. Plenty of riom for everyone. Great place to stay.

Loved the property, so much room available

Beautiful property, plenty of TVs, kids had a great time downstairs, plenty of room for everyone.

Our family enjoyed the spaciousness of the cabin and the views. The cabin was clean and well stocked in the kitchen to provided everything that we needed for cooking for a large group. The highlight was having a bear come up onto the porch by the kitchen door.

This is a beautiful home. It is really huge, just as stated on the site. The home was clean with a few minor missed areas, like under the toaster. Easy miss. Overall, was very clean. The kitchen could use some cushions on the benches, and the hot tub could use a step stool, but other than that I wouldn't change a thing. We all had plenty of towels, soap, and supplies. The kitchen was well stocked with cooking items and even spices. Having the extra storage for wine and beer was a plus. We had everything needed for our stay all we added was family, friends and food and had a wonderful stay. This house does seem to have a daily morning bear visitor, so guests need to be aware when coming and going. This is a home I would love to stay at again.

There was a lot of room for everyone. Well furnished.