HUGE 7BD Lodge IN TOWN +Pool Table + Views

Spacious cabin. Great communication from host.

I hope this message finds you well. I am writing to formally express my dissatisfaction with my recent stay at cabin from Jan 2-5th. Unfortunately, the experience fell significantly short of the expectations set by your establishment, and I feel compelled to detail several issues that arose during my visit.Firstly, upon arrival, we discovered that the refrigerator was broken, and the freezer was not functioning properly either. This led to food spoilage and ice melting, causing both inconvenience and potential food safety concerns.Secondly, the beds were not made properly. Missing sheets and poorly arranged bedding detracted from the comfort and overall presentation of the cabin, which I found unacceptable for a rental property.Additionally, the cleanliness of the cabin was a major concern. We waited several hours for it to be cleaned, only to find it in a filthy condition upon check-in. This lack of attention to cleanliness was disappointing and did not meet the standards I had anticipated.Moreover, the grounds around the cabin contained junk and trash, which diminished the overall aesthetic and comfort of the property. This neglect of the outdoor areas reflects poorly on the management and care for the guests' experience.Lastly, I noticed that there were not enough linens provided for our group, which further compounded our discomfort throughout our stay.I believe that it is essential for management to be aware of issues.

When we got there things were dirty. Host offered to resend cleaners but I said no we had already cleaned it up. I was told by the host in October there was a hot tub there but when we got there, no hot tub to be found. Host said it was removed. That was one of the main reasons I booked this place. We were all very disappointed. Then the railing in the outside staircase was secured at all. I have pictures. My husband is disabled and needs to hold on while climbing stairs. He almost fell. In the game room we tried playing pool but the pool table pockets had holes in them so the balls fell right through. It was a decent place but not what we expected. I clean for a living and was shocked that things were left dirty. Wouldn’t stay there again.

The host was very good at communicating and giving all information needed. The place was wonderful. The only problem we had was the refrigerator never worked properly while we were there. However, the host did reimburse us for groceries that went bad. We would stay at this venue again in the future. We saw bears just about every day we were there.

The house itself was lovely and in a great location - just about a 20 minute walk from the main strip. Everyone had plenty of space and the rooms were all large. We also enjoyed watching the neighborhood bears too!The only main hiccup was that the fridge/freezer did not cool the entire 3 days we were there. There was a notice on it that said it could take up to 8 hours to fully cool, but even the ice we had in the freezer melted on the 2nd day we were there.However, we had a wonderful time and would definitely book this home again!

We really enjoyed our stay. Check in was seamless and efficient. The kitchen facilities were clean and well stocked with all the things you need to prepare a meal. The internet was great no issues. Everything we did was within minutes of the cabin and very accessible to everything, Overall was a great experience. I would highly recommend for your stay!

Saw lots of black bear, turkeys and several deer.

We traveled with 14 students, 3 teachers, and a 20 month old for a school field trip for a 6 day stay in the mountains. The kids loved the cabin.

We loved our stay here. Cabin was clean and check in and check out was super easy. Hosts were very easy to get in touch with when needed. Highly recommend this property!

Beautiful cabin with tons of extras! Tons of dishes and cookware as well as everything you need to cook. Pots and pans could use a really good scrubbing as we had to scrap crud off of them before we could use them. Furniture needed to be swept under, but overall cabin was clean and beds were comfortable. We saw the neighborhood bear, Nellie as soon as we pulled into the driveway. We enjoyed our time here and would definitely stay here again in the future. Justin was very prompt in responding to any questions or concerns we had.

There were some initial issues with the WiFi and the hot tub was not operational (which the property manager had communicated in advance), but besides that, we had a great stay at the house. The location was fantastic and the house was definitely big!

The house was exactly how it was listed. Everything was great for our large group. It was close enough to enjoy all the fun activities Gailtinburg has to offer but still far enough away from the crowded areas. The owner Justin responded to any questions we had right away. We did see a couple of bears but they went away as soon as they heard us. Overal a great stay. We would definitely come back !

Excellent place to stay! Nice location! Super sweet hosts and easy to work with! Looks bigger in person than in pictures! Would stay again if it’s available!

We had lots of spaces to sleep and eat and fellowship together. The cabin was clean and had great views. There were a couple of missing amenities (ice maker and hot tub were not working). A repair person came out to look and when they found it was not going to be a quick fix, we were given a generous partial refund.

First I’d like to say the views are amazing! The location and surroundings are very peaceful the cabin is huge everything was super clean and the hosts were super responsive anytime we had a question.

One person got up the driveway after slipping and sliding. One had to call a tow truck, and the other four cars could not get up the driveway. We had to walk fully up the rocky hill of ice and snow. Two people fell. The driveway was a sheet of ice. I have pictures. The neighboring houses were all clear. We called the manager to ask if someone could come out and salt the driveway. He said, unfortunately, they could not. He sent me a phone number to a guy to see if he could come out. He said no, he was working. I called management back, and he said the best he could do was bring a bag of salt to us, but we would have to pour it on ourselves. This was a Bachelorette weekend. The hot tub was destroyed entirely; it looked like a bear had clawed the top off. There was no water in it. Only dirt and mud. It looked to be that way for a long time. I have pictures. I entered one of the bathrooms, and the toilet seat was disconnected. They sent someone out the next day to fix the toilet seat and drop off a bag of salt and a shovel for us to spread the ice. One of the bedroom doors would not pull, and it was busted. The bathroom ceiling on the bottom floor of the bedroom was leaking badly when someone showered in the bathroom above the one that was leaking. The dishwasher would not work. The blinds on the main floor were broken. TVs are messed up. We had to check out a day early. We did not feel safe.

Our family meet in Gatlinburg for a family type reunion there was 20 of us in total and there was plenty of space every bedroom has a bathroom so that was awesome!!if you got a large group this place is perfect and you can be on the main drag in less than 10 mins and that’s driving and parking!! We love the Smoky Mountains didn’t want to come home!! We saw bears everyday! I’d give this place a 5star! Very close to perfect!!