Eagle's Nest | By Colonial Properties

Showed up excited about this trip. Walked into a pile of dirty laundry, slept in unmade beds, zero paper products, no soaps, dirty untreated hot tub. Apparently the homeowner left it this way. So much for paying a cleaning fee. Colonial properties solution is to place us in another home, nothing at all like we rented or refund us and we are on our own to find another home, 6pm on a weekend in a very busy Gatlinburg. Colonial rep told us we HAD to leave the premises. Made the 1 hour round trip to a store and bought cleaning and paper products and stayed up until midnight cleaning and washing. Cleaning crew showed up the next day while we were away, unannounced, I guess to make things right. Too late. The response the night before to punish me for their screw up made all the worse when we returned to the house, a 10 dollar item missing from our property, never to be found. Had fun after that. It's all what you make it. Back home now and a phone call to colonial told me that they absolutely handled this situation correct. Trust me, they don't care made all the more true in all their canned responses to bad feedback

Everything was really nice only downfall was when we got there a bear was in the garage cans and had garbage strolled everywhere we had to sit in car for about 30 minutes until the bear would leave. We had to clean up garbage . Cabin was really nice ?

If you want to see lots of bear on a daily basis, this is the cabin for u!

I hope the owners of the property see this review. The management company is not doing its job. I walked in the place and we had to clean the bathrooms as well as replace bed linens (clean ones were left in the front living room on a desk as if waiting for the cleaning crew).. dirty sheets on the beds. Dirty towels and open Soaps in the bathroom. Kitchen counter had crumbles on it as if the cleaning crew had not shown up. I called to report this and someone from their team said manager Amanda will call me back... never did... they have wifi in the house but checkin instructions did not provide any user/paswd to the wifi. It was weekend and I could not get a hold of anyone (as they are closed on weekends), so went without wifi for a day..The place is beautiful and the house is very well appointed... just wish the management company was doing its job and actually working for the service fee and cleaning fee that they charge!!

The Chalet appeared a little bigger online than in person but still worked for our four adult family members. The bedrooms, living room and part of kitchen area were spacious, but the game room and dinning area are much smaller space than what I could tell from photos. Additionally, though we expected winding, steep mountainous roads and had 4WD, (and used to these kind of road because of the where we live) there are very few guard rails on the path to this very, very high chalet; one road was a 13 degree climb and we just kept going. When the snow storm was due to hit Gatlinburg and we were so much higher in elevation than city center, we were already getting ice making it somewhat dangerous to make our way down to lower elevation before getting stuck driving on ice, which 4WD does nothing for when sliding on roads with no guard rails; had to make a call about the safety of our family so unfortunately, the weather rearranged our entire trip. We were not only out funds, we really didn't get to enjoy the chalet or much in the area as things were all shutting down.

The location of this property is beautiful! Nothing beats looking out of your windows and seeing the Smokey Mountains! We also spotted bears multiple times! The property could use some TLC when it comes to cleanliness. We did find mouse poop in the cupboards and dust in quite a few places. We also could have used more towels in the kitchen area.

The cabin itself needs some TLC. The drive to the cabin was steep and narrow, and a little scary at times. You have to be alert and drive very carefully at every turn. The property managers were very professional and excellent to work with from start to finish. I would give them a five star rating. They addressed any concerns and assured all of our needs were met efficiently. Check in and check out was very good without any concerns.

Washer wouldn’t work so couldn’t do laundry . Which was a very big problem!

Great place, the roads are rough but to be expected. The only down side was the TV and internet. Most of the time there was no service for either.

It was a beautiful cabin. Everything was as stated. We was very satisfied. And we got up close encounters with bears. Nothing dangerous. We will be using this cabin again.