Bucky's Bungalow, Free Attraction Tickets, Hot Tub, WIFI!!!

Nice house in the mountains with nearest!

Very nice cabin for a weekend getaway. Air conditioning wasn’t helping upstairs during the day but cooled off at night probably due to all the windows. Overall great stay!!

Nice cabin. Only issues were the broken door and the plumbing issues, and no AC upstairs bedroom

We really enjoyed ourselves! We spent most evenings on the back deck and in the hot tub, so the privacy was great. Beautiful views of the sky and mountains. Was disappointed the jacuzzi tub wasn’t working, but the hot tub made up for that. We were happy there was an extra night available to stay. Didn’t want to leave.

Very poor experience with the host, numerous issues with the cabin. When I reported these issues, there was no urgency or any kind of effort of customer service until I had to yell at them. Shower was leaking, I reported it at check in. They told me it was too late in the day to send someone out and to put a towel down and call the next morning. It’s worse on day 2, I call, they say they’re putting in a work order for it, and we go about our day. We get home that evening and the leak is not repaired and there’s water all over the bathroom floor. After hours comes, has to turn the water off for the night and they’ll send someone in the morning. Day 3 I have to call and act like a jerk to finally get someone there, and I’m borderline telling him how to fix it. My family had to bathe and prepare for the day with bottled water. I spent more time and energy on my vacation that I paid for to get this issue fixed like I owned the place. Add in, the closet door in the downstairs bedroom was off the tracks and just propped inside, and the grill is a fire hazard because the grease buildup in the bottom caught fire on preheat. It just seems to be very little effort put into preparing this cabin for use, and less care in their level of customer service. They seemed more concerned with getting me off the phone instead of fixing the problems.

The cabin was great and the kids loved it! It was perfect because i was worried about bears with little children. It was definitely the perfect location. You all do an excellent job with providing for the guess. I couldnt give it 5 stars and it was no fault of yours. The cabin is a little slanted. You cant feel it when ur standing. You can tell when ur sleeping in the downstairs bedroom and in the hot tub.

Had a gteat time the cabin was clean and eveything was very nice. Hot tub had a problem and it got fixed right away me and my wife enjoyed it very much!

Everything matched description and pictures

First off the office manager has NO customer service skills whatsoever. Second she is a habitual liar. The cabin was supposed to be ready at 4:00pm. We got to the cabin a few minutes after 6:00pm. The door code has not been programmed into the lock so we couldn’t get into the cabin. I call the 1-800 number that the rental company said to call when we arrived. No Answer and no voicemail. I then call the 24/7 maintenance number also no answer I left two voicemails. We waited in the car outside the cabin for a hour and a half waiting on a return call from the management company but never got a response from them. So after a hour and a half and making over 25 calls to the 1-800 office number and 24/7 maintenance line we left because it was getting dark and we had a two year old and a five month old plus my wife’s elderly parents. So we decided to go and find other accommodations. The next morning I call the 1-800 number and the office manager answered and I told her what was going on with the locks and that we would like a refund for the rental. She said that they answered calls all night to which I told her that they weren’t answering anything from 6:30 to 7:45. She was dead set that she wanted to see call logs from where I call, so I sent her screenshots of the call logs as an email. She sent back that I was making up that I called. So I went by the office and she held my phone in her hand and looked at the log with her own eyes she then laid the phone down and said that I didn’t call the numbers for the office and the maintenance number. She then tried to say that she reset the locks while we were there, so I asked if she called me to let me know if she fixed the locks. She said no. I asked how is was supposed to know the locks were fixed she said should have keep trying the code. Which I did before we left at 7:45 and it still wasn’t working. I asked was we supposed to just sit in the car all night and she said yes that we shouldn’t have gotten another place. She said we should have drove to there office in pigeon Forge to talk to them yet she said they leave the office at 7:00pm. I asked for a refund because we had to get accommodations somewhere else. And she keep saying No Refunds for any reason. She said we could back to the property but she never gave a working code to get in, and we had all ready settled in the new accommodations. I just want a refund for a rental that we couldn’t use. These people are crooks.

A very cozy place!! my 4 children and I spent the weekend to celebrate my birthday .. the place is perfect!! It would be the cabin of your dreams, it is worth the stay!