San Niccolò Dream in Florence by Mmega

Fast response from the property, very clean, we appreciated the washing machine, very close to Ponte Vecchio. Reccommended place.

My stay at the Mmega Suites (San Niccolò 87, Florence) was one of the most frustrating experiences I’ve had using Vrbo. From the first day, bees were constantly flying into the bathroom even though the window was closed. I killed several bees myself, and there were already dead ones when we arrived. Every morning there were dead bees in our bathroom and throughout the day. When I reached out to the management (Mmega Homes & Villas), the communication was chaotic and uncoordinated. I contacted them early in the afternoon, sent photos, and was told a maintenance man would come “as soon as possible.” Hours passed with no update. Later that night, I reached out to their Nighttime support and I had to explain the entire situation again. Their support teams do not communicate. By the next morning, I had to repeat the entire situation for a third time to a new representative who claimed the previous messages were “lost.” Even after being told a maintenance person had already come and fixed it, there were still bees in the bathroom.This experience was unacceptable. Not only because of the hygiene and safety issue, but because of the complete lack of coordination and care from the property managers. Guests shouldn’t have to repeatedly chase staff to resolve something like this, especially when it directly affects comfort and safety. On top of everything, the floor of the apartment was not mopped before our arrival. Our feet turned black if we didn't wear socks or shoes.

The apartment was reasonably clean and comfortable although there was a constant smell that bothered us. I would not recommend this apartment to anyone with mobility issues, getting to the other side of the bedroom and the bathroom would be difficult. The biggest issue we had were the live bees in the shower. We would kill about 15 every morning before showering and they were back in the evening. We contacted the host but it wasn't resolved. The kitchen is not equipped to function (no knives, kitchen towels, paper towels, sponges, etc.) We didn't receive instructions on where to dispose of the trash so we placed it in bags and left it neatly in the kitchen.The area is very busy so there is constant street noise from below but it subsided by 11pm.

Fantastic, great location and spacious apartment. Fully equipped but could use dish towel and sponge for kitchen

Good experience

It was a great location unfortunately we couldn’t use the lift!!

On the calm side of the river, but close to everything! We had a missing adapter to use the espresso machine and they delivered it without a problem. Watch the bottom step leaving the bathroom in the night.

Stayed here for a few days and place was in a great location and was very clean. Place had a washer which was nice to be able to do laundry. I would recommend maybe getting some new pillows for the pull out couch to sleep on, they were pretty flat.

Well-located and welcoming space! Would have stayed longer if I could.

Apartment was clean, cool & spacious. Well situated. Would have been nice if simple provisions were provided like salt, pepper, water, oil and also a tea towel would’ve been helpful.

We enjoyed our stay in this apartment. It is in a good location for exploring Florence. The property was clean and comfortable. I recommend it.