San Lorenzo Palace Fabulous, brand-new apartment

The property was in a great location and was very spacious. It was two long flight of stairs up but other than that we loved it.

Property was very conveniently located. Apartment was on third floor (called 2nd floor in Italy) with no lift. Furnishings and glassware were sparse. Electricity was also sparse. No more than three things can be plugged in at a time. We had the refrigerator, a lamp, and a phone charger plugged in, and when we tried to plug in the coffeepot, we blew a breaker. The instructions on how to reset the breaker were unclear, but when we tried to contact the “help” numbers, there was no response. We couldn’t use the internet since there was no power. We were eventually able to restore power and were very careful for the remainder of our stay. The day before our arrival, we were informed that there was an additional charge for final cleaning and for tax, neither of which was mentioned in the initial booking. These charges had to be paid in cash on our arrival. Overall, the apartment was adequate for our needs, despite the inconveniences.

Best place we stayed during our Venice, Florence, Rome trip. Very nice accommodations, perfect location. Walking distance to train station,tram, bus stop, and right in the center of things. Would stay there again!

Great apartment in a great location.

Although in a good location, this apartment was certainly NOT brand new! One of the bathrooms had been re-done, but that's it. There were 6 of us and space for 5 to sleep. One adult had to sleep on a miserable pull-out sofa because the guests before us stole one of the beds! We were not informed of this until we were checking in! Also, there was what looked like blood on the shades in one room, the drapery rod had been pulled out of the wall in another, letting light in at 5:30 am because the outside shutters had broken and missing slats (I have photos of all of this). The shower door in one bathroom wouldn't stay closed, causing water to run into the bathroom, flooding the floor. There was no decor, just bare walls and we felt like we were in a dorm rather than a brand new apartment as advertised.

Apartment was clean and located close to the train station and Mercado Centrale. It was easy to walk all around Florence. Check in was via a lock box with no personal greeting, A man was in the apartment fixing the toilet when we arrived. Payment was confusing since we were not charged until after arrival and the Simply Home company kept asking for cash payment for cleaning fee and tourist tax. It felt like a scam but the VRBO host clarified it was correct. The curtain rod in master bedroom came out of the wall. We reported it and were told it would be fixed, but it wasn’t. They only came by to collect the cash.

Excellent location, central to museums and churches Great restaurants within walking distance. Stairwell can be dark at times just look for the switch at the bottom or use the light of your phone.

This was a nice apartment and worked well for our family group of 4 adults and 3 children. Pros: Overlooks San Lorenzo's church One and a half blocks from the cathedral. Several restaurants within 50 meters. Grocery store was half a block a way Just over a block from the end of the airport tram line About two blocks from the main train station Nice apartment with 2 nice bathrooms Cons: 1. Stairs - it is on what American's would say is the 3rd floor and each floor has high ceilings so its like walking up 4 flights of stairs. (Europeans commonly say ground floor with the 1st floor being above ground, whereas in my area it would be the ground floor is the first floor.) 2. A/C was weak in the master bedroom and it was hot in Florence on our visit. The other two bedrooms were fine but the master never really got cool. (It may have been our fault for not fully understanding the A/C remotes and features.) Note: Communication on payment was odd. No problem in the end but different from what we expected. We communicated several times before our arrival. We thought we had pre-paid everything but the property manager expected us to pay the cleaning fee and city taxes in cash at the end of the stay. It all worked out but was confusing.

Location was close enough to walk everywhere, and that’s just what we did with our family of 7. Property manager was easy to reach when we had concerns. There was a washer for use, however they’re not accustomed to having a dryer unit, so we hung our clothes to be dried. All in all, we would definitely stay here again.

The location is perfect- the listing is accurate. Getting into the property was a little difficult because the keys had to be put in just right. Took us several attempts. Trying to find the correct apartment was also confusing. The directions for this could be better. There was not enough toilet paper for 6 adults and we were told to go buy some. Only one dish towel and no paper towels (which is not really unusual in Italy). The main issue was that I was messaged 4 times by the host to make sure that the cleaning fee and city tax be left, in cash, at the property- they were very insistant on this. It felt a little scammy.

Location was great, large variety of restaurants locally. A few repairs were pending when we left but overall it was a beautiful apartment. No elevator, the apartment is on the third floor but the stairs weren’t too bad, large steps and nice landings. We would definitely stay there again.