Palazzo Cavalli - Oriente

Communication with the host was excellent

We have stayed in VRBO accommodations around the world and this is NOT a VRBO quality property and should be removed from the website.There is nothing wrong with the apartment itself, the problem is with the LACK of service. On our European trip, we stayed in 7 different accommodations. This was the ONLY place that did NOT greet us in person and fully explain the details of our stay. Since no one meet us, I had to upload copies of our passports as if I was doing office work, not going on holiday. I should have received access codes to the apartment before we left our country. We were initially having difficulty with our phone service when we arrived in Italy. We had to go to the hotel down the street (they gave us great service and we weren't even staying there) to get a internet connection to contact the hosts to get the entrance code/key.Once we finally had the key, the lock was complicated and needed some explanation that we never got. We finally got into the property, and later went out to explore Verona. We returned to the apartment about 23:00 and couldn't get into the apartment with all our belongings locked inside. The property managers REFUSED to come personally help us. We finally got back into the apartment. The manager had the nerve to complain that we were bothering them too late at night. I was naturally upset, The manager said if I didn't calm down they would let us sleep on the street (exact words) THERE ARE MUCH NICER PLACES IN VERONA, DO NOT STAY HERE!