I FRAGOLI A SANTA CROCE

I can't speak to the cleanliness or comfort of this property, as I never saw it. After a few text exchanges with Sylvia around where to find the check-in details, I received a text from her 2 hours before the arranged check-in time saying Cathy, I am sorry but we have a problem with your reservation. You will be contact by VRBO in order to resolve it. In my email inbox there was promptly an email from her titled Payment refund for reservation... There was no explanation, either from Sylvia or from VRBO, nor did I ever receive one. We arrived in Florence to meet up with the rest of our group of 7 people and spent 90 minutes scrambling to find a place for us all to stay. In order not to miss out on what was left of our short time with family, we spend 3x the cost of the VRBO on hotel rooms for all of us. I'll be honest, I didn't even realize this was a possibility... that my reservation could be cancelled hours before I arrived with no explanation. I still don't know what happened. I'm assuming she double-booked by accident. I never heard anything from VRBO and the most I got out of Sylvia (after 7 text messages went unanswered) was a text saying she was sorry and that this had never happened to her either. She did offer to help me find another apartment (5 hours after she cancelled), but by then it was dark out and I had already booked us hotel rooms so we could store our bags and go to dinner. Yeah. I won't be booking with them again. Don't say I didn't warn you.

The apartment was just right for our stay! Everything was neat and clean, and from it we easily walked all over Florence, including several trips to Santa Maria Novella station for day trips. The caffe on the corner was a great place to start our day. If we are fortunate enough to ever return to Florence, we would definitely stay here again. Highly recommend!

We enjoyed our stay at this cute apartment in Florence. The roof top patio was a great bonus. The rooms were clean and the towels were great. Close to a lot of great restaurants. The only issue we had was very minor. We wished that there was ice cube trays as ice was hard to find. Overall we would definitely recommend this apartment.

Enjoying our stay silva home so clean rooms are excellent good for family and close to restaurants ans coffee shops. Thanks

Good located; possible to walk for sightseeing and for visiting bars and restaurants. You need strong legs for reaching the 4th floor with your luggage ??. The property manager answers immediately, if you have a question. Check- in- process via internet: you have to be used to it, if you are not 20 years old…

The apartment was lovely, perfect for what we needed. Great location easy walking distance to restaurants, bars, markets shopping and major attractions. We had a brilliant time. Sylvia was very friendly and informative too. Thank you Silvia

When finding this property in Florence it seemed too good to be true. There must be a catch. But everything was as perfect as it seemed online. The location was close to everything. The cafes, restaurants and stores were right outside the front door. The store right around the corner (about 20 steps away from the front door had everything you need). The host provided us with all the information we needed and gave a few recommendations. If you have a chance to take a wine tour reach out to Tuscany Tours by Angie! The tour of Tuscany was definitely a memorable one! Florence was very memorable and beautiful. The apartment is beautiful and very spacious, the beds are comfortable, three great bathrooms and very modern with air conditioners in every room. Silvia went way beyond to make our comfortable our family vacation very comfortable and memorable. If ever in Florence again, this will be my first choice to stay. Thanks again for everything!

Our host was amazing. The apartment was very close to cafe’s, restaurants, the Duomo and Il Campo. It apartment had lovely antique pieces and ceiling frescos. We would definitely stay here again.

The property was great - very convenient to all of Florence. It felt like a very modern apartment and while we didn't cook, the kitchen was amazing. We did ';t cook because there were some fabulous restaurants and coffee shops literally on the block. The Vikey system was a little confusing at check-in but the host was very fast to respond and was very accommodating. We highly recommend!

Our host Silvia and her son Max were very gracious hosts. They had many wonderful suggestions for in and around Florence. The property was exactly how it was described. We enjoyed the location and close proximity to Florence very much. We would most definitely recommend this property to anyone looking to visit to Florence.