Beccaria Suite BRAND-NEW 2-bedroom apartment

Great location and communication.

Appartement not available on time, cleaning lady starts to clean at 5 pm, we asked for another set of sheets, had to wait 7 pm to have them. Communication with the responsable person was very bad, nobody able to help… they brought the sheets with 2 packs of cookies…departure day the cleaning lady was more than on time, 30 mn before we were supposed to leave. A really bad experience and I would never rent anything with Abritel again !

The apartment is nice enough, though not without its quirks. As examples, the refrigerator works fine, but there’s no freezer compartment, so you not have any ice. The showers work fine, but there’s no place to put your soap, shampoo, etc., except on the shower floor. The washer works fine, but is so tiny that it only holds one bath towel and one hand towel. But these are minor issues and can be dealt with. What cannot be condoned is the absence of management. Management is not just absent, it’s almost belligerently absent. It started out bad and only got worse. If something in the apartment fails to work, management refuses to have it repaired. You have to fix it yourself or do without it. One night there was no hot water, so we did without showering. The next day there was still no hot water. I texted our contact person at 9:30 AM: “Sorry, but there is no hot water in the apartment and we cannot take a shower. What now?” There was no reply. Then the WIFI failed, no internet connection. I sent this text at 12:21 PM: “Now it seems the wifi is not working properly. Our iPads cannot open a page on the internet. Plus, there is still no hot water, for which I texted you three hours ago. Can you please respond to our request for assistance?There was no response. At 2:46 PM I sent this text: “It is now 2:46PM and we still have no hot water or internet connection. Will you please respond to our requests for assistance?” No response to this, either. So we moved out.

The property was in a great, walkable location with access to many conveniences (grocery, restaurants, bars) near the vibrant pedestrian-only streets leading to SMN and the Duomo. The apartment was workable, but not really as pictured in the photos in terms of furniture/accessories. We were clear on the elevator and then two half flights of stairs, but the stairs were under repair - which is completely not the fault of the host - but left some concern on how to access or exit the apartment in case of elevator issues or an emergency. The communication and check in process were very smooth, and with a more clear vision of the apartment, we would stay there again. Florence was one of the highlights of our trip!

Downside: minimal cooking equipment. No paring (small) knife), no potato peeler etc. Would recommend a folder with info and instructions on washing machine etc. Need a shelf in main bathroom. A shelf in showers would be nice. Tv had few English channels. A list of channels with foreign languages would be useful. Wifi was great. A few more refinements and attention to detail would be one more star.

The apartment was alright. The advertised elevator was of no help in getting the luggage to or from the apartment on the second floor as it did not stop on the level with the apartment. Street parking was by permit only so we had to use a public parking garage that was 4 blocks away. The cost averaged 30 euros a day. We arrived a bit later than expected and when we called to let them know, they were less than friendly.

The bed was the best thing about this apartment! Unfortunately, the quality of things is not great. The bathrooms had a terrible drainage smell, kitchen very basic, furniture cheap and apartment not particularly clean (hard to believe as the cleaning cost was very expensive for 3 days) Not somewhere we wanted to be in for very long to be honest. Also, it is a little too far out of town.

I've discussed some of this with the host so it shouldn't be a surprise. We found this apartment very difficult. There were unexpected steps and the keys were impossible. No one told us there were THREE locks on the door so we had to get a neighbor to help us get in. The front door key was extremely difficult to use and they knew it because they warned us. A couple of times we were not sure we would be able to get in. Even though I said we were sisters, they assumed we were partners and didn't bother to make up the bed in the second bedroom. Why would we rent a two-bedroom apartment if we only needed one? It just seemed very cheesy and the bed should have been made regardless. It's a nice apartment in a good location but it lacked some simple things to make it better, such as a box of tissues. It would be nice to put in some coffee things, tea bags, etc. in for guests and wouldn't cost very much. The coffee pot is next to impossible for a non-European to use. These are little things that can be frustrating, but the big problems were the keys and the fact that despite the elevator, we had to drag our suitcases up a flight-and-a-half of steps. Very misleading and a problem for two women of a certain age. This can be a great place but the host needs to be more considerate. They kept us waiting to get in, and thankfully someone let us in the building or we would have been standing outside in the rain. In a competitive market, these are the things that are problematic.

We completely enjoyed our stay at this apartment..It is exactly as shown in the photos. Very clean, modern and had all the amendities we needed. The lovely lady that met us upon arrival (sorry can't remember her name) was very hospitable and gave us so much info about the area. The location is perfect since it is in walking distance to any attractions or shopping but just far enough away to give you a nice neighbourhood feel. We definitely would rent this apartment again!

Very well equipped apartment with 2 large bedrooms each with a full bathroom bathroom. We enjoyed our stay and definitely recommend this apartment to other. Owner very responsive and helpful.