Beautiful Alaskan 2 Bedroom

Hate sounding negative, but the listing is not accurate in the aspect of ommiting important details. A prior review mentioned that the home was not cleaned prior to arrival, and we had the same experience. We arrived at 3pm and I had not received the code to get in yet. There was an option to contact the owner by phone, which I did, and the response was that the cleaner had not yet come. The POSITIVE of this situation was that the owner arranged for an emergency cleaner to come immediately and they were done cleaning withing 2.5 hours. We did not receive the code to check in until after cleaning was completed. The apartment was clean on arrival. This is MULTI UNIT apartment and there are VERY noisey neighbors above that stay up at all hours of the night playing with their dog. This is not ideal for families with children who are not used to apartment living. For those with allergies, there is mildew in the window sills. The RO in the kitchen, and the toilet run for an extended time after use. This is a dated apartment, but the beds are comfortable. There are a few hangers provided for both rooms. The listing states there is a washer and dryer, but be aware that is is not private. Had to look around for the location of said washer and dryer because the location was not provided. It is very dated coin op, in the door to the right of the apt., so bring quarters, soap. Wifi, tv werent working- owner responded and called company.

The stay was in a perfect area, clean apartment, close to diamond area,

This property was a major disappointment. Communication with the host was poor—we didn’t receive the entry code until after arrival despite repeated attempts.Cleaning/Service Issues: On check-in the unit was filthy: dirt and leaves on the floor, leftover food in the fridge, food residue on counters, unclean bathroom, unchanged linens, and no towels. The cleaner arrived late the next day and, although the unit looked better afterward, essentials were still missing. Towels provided were dingy, and even soaps were removed mid-stay, forcing us to use lower-quality replacements. A ground-floor window was left wide open after cleaning, creating a serious security risk.Property/Maintenance Issues: The unit is heavily worn down—dated cabinets with grime buildup, mildew in the bathroom, a leaking shower diverter, and worn paint throughout. There is no insulation between the ground floor ceiling and the upstairs floor, making every step upstairs incredibly squeaky and loud. Guests upstairs walked around late into the night and started early in the morning, and their TV noise carried directly down, making it impossible to relax or sleep. The thermostat malfunctioned (set at 65F but overheated the room to 80F), and parking was inconvenient with no designated guest spots.The listing promises a “soothing atmosphere to unwind,” our experience was the opposite. Lastly, we were told by the property manager that we would be compensated for the inconvenience. Five days later no refund.