111 - Urban Opera Theatre de la Madeleine

We were supposed to stay here for 4 nights. Property manager notified us one day prior to travel that they overbooked our rental and offered another rental for two nights and then this property for the remaining two nights. It was that option or a refund. How would we be able to look for another property in that short amount of time? We took that option and asked for 10% compensation for the inconvenience. They agreed but have yet to compensate us. They also failed to tell us that we needed to check out from the first property by 11 am and cannot check into the second property until 3pm. So our whole family (14 of us) was displaced for several hours. It was difficult communicating with them about checking out times and what to do with our luggages. This arrangement made our trip more stressful and disrupted our plans that day. When they offered us a different property for the first two days, we assumed we’d have that property the full time until we could check into the next property. They did not tell us about check out at 11 am until the day before. This made things very difficult especially when you have little ones who needed naptime. The second property has roaches, especially in the dishwasher. We notified property management about it but they have not responded.

This place had the space my family needed. The location was great. You could easily walk in either directions and it would lead you to great restaurants, shopping, grocery and transit. The building has an elevator and a beautiful garden area to sit and relax. The downside...the AC never worked and they stated they would have someone come fix it and no one did. It was miserably hot even with all the windows open. The first shower was broken but left open and my son got locked in for a while...we managed to get him out, maintenance showed up and locked the restroom door so we could use it, but he didn't know how to get the AC working. They did fix the 1st shower the evening before we checked out. Thepeople before us or the cleaning crew left a large box full of trash right outside the door so when you came in and out it stunk.

We really enjoyed our stay—fantastic location, a clean and comfortable apartment, and a very helpful and responsive staff. A few minor issues came up, but the team addressed them right away. While the Wi-Fi wasn’t the strongest, it was adequate for our short stay. Would definitely consider staying again.

The location, the apartment, the service was perfect. Highly recommend for families. The location allows you to walk to many of Paris Landmarks without having to deal with the metro